Verint Taps Zendesk, Sophos Exec as Chief Customer Officer — Verint Systems Inc.

Event summary

Teresa Anania appointed Chief Customer Officer at Verint on March 17, 2026.
Anania brings 25 years of enterprise software customer success experience.
She previously served as CCO at Sophos and Zendesk, and led customer success at Autodesk.
Anania will oversee global customer success, professional services, support, and renewals for Verint and Calabrio.
Reports directly to Verint CEO Dave Rhodes.

The big picture

Verint's appointment of Teresa Anania as CCO underscores the growing emphasis on customer outcomes in the CX automation space. With enterprise software companies increasingly competing on post-sales value, Anania's experience at high-growth firms like Zendesk and Sophos positions her to enhance Verint's differentiation. The move also highlights the strategic importance of integrating customer success functions following Verint's acquisition of Calabrio.

What we're watching

Customer Retention: How Anania's track record at Sophos and Zendesk will translate to Verint's customer retention metrics.
Revenue Growth: Whether Anania can drive measurable revenue growth through improved post-sales engagement.
Integration Strategy: The pace at which Anania can unify customer success efforts across Verint and Calabrio.