Vaimo Promotes Martin Hjalm to Chief Client Officer, North America
Event summary
- Vaimo named Martin Hjalm as Chief Client Officer, North America, effective January 22, 2026.
- Hjalm previously led the launch of Vaimo's North America business in 2019.
- Vaimo reports a 98% project success rate, 95% client retention, and an NPS of 67 in North America.
- Hjalm will focus on client growth strategy, digital performance improvement, and revenue acceleration.
The big picture
Vaimo's promotion of Martin Hjalm to Chief Client Officer, North America, underscores the agency's strategic emphasis on long-term client partnerships and measurable growth. This move comes as clients face increasing pressure to deliver growth and efficiency in complex digital environments. With over 600 employees globally, Vaimo is positioning itself as a key player in digital commerce and customer experience transformation.
What we're watching
- Client Retention Dynamics
- Whether Vaimo can sustain its 95% client retention rate under Hjalm's leadership.
- Digital Performance
- How Hjalm's focus on digital performance improvement will impact client outcomes.
- Market Expansion
- The pace at which Vaimo can expand its North American client base.
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