TTEC's AI-Powered Learning Suite Wins Gold at Brandon Hall Awards

Event summary

  • TTEC's Learning Wizards Suite won Gold in the Best Advance in Generative AI Learning Solution category at the 2025 Brandon Hall Group Technology Excellence Awards.
  • The suite accelerates learning design with AI-powered needs assessment and skills mapping, while maintaining human oversight for quality.
  • Award winners will be honored at the HCM Excellence Conference in West Palm Beach, Florida, from February 9-12, 2026.

The big picture

TTEC's win underscores the growing importance of AI in learning and development, particularly in the customer experience sector. The recognition validates the company's strategy of combining proprietary technology with learning science to drive operational efficiency and business results. As AI continues to reshape corporate training, TTEC's approach could set a new standard for scalable, impactful learning solutions.

What we're watching

AI Integration
How TTEC will scale the Learning Wizards Suite across its global operations and client base.
Competitive Edge
Whether the award will enhance TTEC's market position in AI-driven learning solutions.
Business Impact
The pace at which measurable outcomes from the suite will translate into client retention and revenue growth.

Related topics

Technology