45% of Southeast Asia Scam Reports Unresolved, Threatening Digital…

Event summary

45% of reported scam cases in Southeast Asia remain unresolved across six countries.
8% of consumers surveyed experienced scams in the past year, with 68% suffering financial losses.
Only 10% of scam victims recovered all their losses, while 82% recovered none.
Unresolved scams reduce consumer trust in digital platforms and communications channels.
GSMA reports highlight digital trust as critical for ASEAN's digital economy and AI ambitions.

The big picture

As ASEAN accelerates its digital economy and AI ambitions, unresolved scams pose a significant threat to digital trust. The GSMA reports underscore that confidence in digital infrastructure and services is crucial for adoption, innovation, and socioeconomic impact. Without stronger regional collaboration and consumer protection measures, progress toward digital transformation could be undermined.

What we're watching

Regional Collaboration: Whether ASEAN countries can strengthen digital trust through coordinated efforts.
Consumer Behavior: How unresolved scams will continue to impact consumer engagement with digital services.
Government Action: The pace at which governments implement measures to combat digital fraud and deception.