SunPower Scores High Customer Satisfaction on Megawatt Solar Project
Event summary
- SunPower completed a 977-kilowatt solar system at the Millenium Project in Palm Desert, California.
- The project received a Net Promoter Score (NPS) of 90, indicating high customer satisfaction.
- SunPower CEO T.J. Rodgers highlighted the project's architectural elegance and energy efficiency benefits.
- Rodgers noted SunPower's overall NPS improved from -25% in Q2 2025 to an upward trajectory.
The big picture
SunPower's successful completion of the Millenium solar project underscores its strategic focus on customer satisfaction and operational excellence. The high NPS score signals a potential turnaround in its customer experience metrics post-bankruptcy acquisition. With falling solar system costs and rising utility prices, SunPower is well-positioned to capitalize on the growing residential solar market, particularly in regions like California where financial incentives make solar installations economically viable.
What we're watching
- Customer Experience
- Whether SunPower can sustain its NPS improvement trajectory to reach its target of 70% by Q2 2027.
- Market Growth
- The pace at which residential solar adoption accelerates in California and the U.S., given current financial incentives.
- Strategic Partnerships
- How SunPower's collaboration with PearlX will expand, given the positive feedback from the Millenium Project.
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