Sedgwick Report Highlights AI Adoption Gaps in Property Claims
Event summary
- Sedgwick launched a report on March 3, 2026, analyzing AI adoption in property claims.
- Only 12% of carriers have fully mature AI capabilities, despite 58-82% using AI tools.
- 75% of claims professionals believe AI needs human oversight for complex cases.
- The report highlights fragmented tools and inconsistent data as barriers to AI maturity.
The big picture
The report underscores the accelerating but fragmented adoption of AI in property claims, with strategic orchestration becoming the key differentiator. As the AI in insurance market is projected to reach $80 billion by 2032, carriers must move beyond experimentation to fully integrated AI workflows to maximize ROI. Sedgwick's findings highlight the critical need for scalable AI solutions that balance automation with human expertise, particularly for complex claims.
What we're watching
- AI Maturity Gap
- How carriers will bridge the gap between AI adoption and full maturity.
- Human Oversight
- Whether the balance between automation and human expertise will shift.
- Strategic Differentiation
- The pace at which leading carriers will leverage AI strategy for competitive advantage.
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