Scale Computing Promotes DeWayne Mangan to Chief Customer Officer — Scale Computing

Event summary

DeWayne Mangan promoted to Chief Customer Officer (CCO) at Scale Computing, effective July 1, 2026.
Mangan will oversee pre- and post-sales technical support, aligning global teams under three divisions: Field Solutions Architecture, Customer Support/NOC, and Customer Solutions Engineering.
Promotion underscores Scale Computing's commitment to integrating its VOICE values into operational frameworks.
Scale Computing is backed by Oaktree Capital Management L.P., which manages over $200 billion in assets.

The big picture

Scale Computing's promotion of DeWayne Mangan to Chief Customer Officer reflects a broader industry trend toward prioritizing customer experience in edge computing and network solutions. The move aligns with the company's strategic focus on operational excellence, particularly as it competes in a market increasingly driven by AI-ready infrastructure and managed services. With backing from Oaktree Capital Management L.P., Scale Computing is positioning itself to scale its customer-centric approach across thousands of enterprise sites.

What we're watching

Operational Alignment: How the restructuring of technical customer services into three divisions will impact service delivery and customer satisfaction.
Customer Experience: Whether Mangan's leadership can sustain and enhance Scale Computing's customer-centric approach across global teams.
Strategic Execution: The pace at which Scale Computing integrates its VOICE values into everyday operations under the new CCO.