Employees Tune Out Workplace Communication Due to Clarity and Trust Issues
Event summary
- Korbyt and Reworked surveyed 1,175 U.S. employees in April 2026, revealing that 44% feel overwhelmed by workplace communication despite half saying message volume is 'about right'.
- Employees prioritize clarity, relevance, and trust over message quantity, with direct manager communications being the most trusted.
- Repetitive messages across channels drive employees to unofficial communication tools, highlighting a need for channel discipline.
- 72% of workers view digital signage as a low-friction channel for staying informed.
The big picture
The study underscores a broader industry shift towards more intentional, value-driven messaging strategies in the workplace. As organizations increasingly rely on AI and digital tools to enhance employee engagement, the demand for solutions that cut through communication noise is likely to grow. Korbyt's findings align with trends highlighting the importance of operational value in fostering trust and clarity in internal communications.
What we're watching
- AI Integration
- How AI-driven messaging will evolve to reduce noise without eroding trust.
- Channel Optimization
- Whether organizations can implement more disciplined communication strategies across channels.
- Digital Signage Adoption
- The pace at which digital signage becomes a standard tool for workplace communication.
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