Riskified Integrates Identity Risk Intelligence into Zendesk to Combat Returns Fraud — Riskified Ltd.

Event summary

Riskified partners with Zendesk to integrate Identity Risk Intelligence into customer service workflows.
The integration provides real-time risk signals to human and AI support agents to curb returns fraud.
U.S. retailers lost $76.5 billion to returns fraud in 2025, per Riskified's calculations.
78% of purchasing customers already have a history on Riskified’s global network.
The integration will be generally available to Zendesk customers in November 2026.

The big picture

Riskified's integration with Zendesk addresses the growing challenge of returns fraud in ecommerce, which cost U.S. retailers $76.5 billion in 2025. The partnership leverages Riskified's global network of merchant data to provide context that individual retailers might miss, aiming to balance fraud prevention with customer experience. This move aligns with broader industry trends towards AI-driven risk management and real-time decision-making in customer service.

What we're watching

Fraud Detection Efficiency: How the integration will affect the speed and accuracy of fraud detection in customer service workflows.
Customer Experience Impact: Whether the real-time risk intelligence will improve customer satisfaction by reducing friction for legitimate claims.
Market Adoption: The pace at which Zendesk customers adopt the integration and its impact on Riskified's revenue growth.