AI in Healthcare Faces Trust Gap: Users vs. Non-Users Divided by 50 Points
Event summary
- Overall trust in AI for healthcare among Americans dropped to 44% in 2026, down from 52% in 2024.
- 88% of current AI healthcare users trust the technology, compared to just 38% of non-users.
- Only 14% of Americans currently use AI for health or wellness purposes.
- 29% of Americans are interested in using AI for health or wellness in the future, while 38% are not interested and 33% remain unsure.
The big picture
The study highlights a significant divide in trust levels between AI healthcare users and non-users, underscoring the importance of familiarity in shaping consumer confidence. As AI innovation in healthcare accelerates, bridging the gap between technological advancement and consumer comfort will be crucial for long-term adoption and success. The findings suggest that organizations focusing on transparency, education, and thoughtful implementation will be better positioned to reap the benefits of the AI-enabled health industry.
What we're watching
- Trust Building
- How Reach3 Insights and Rival Technologies will address the trust gap through transparency and education.
- Adoption Rates
- Whether the pace of AI adoption in healthcare will accelerate as consumer confidence grows.
- Regulatory Impact
- The extent to which regulatory frameworks will influence consumer trust and AI implementation in healthcare.
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