Quadient Lands Lush Contract, Accelerating AP Automation Adoption
Event summary
- Quadient has secured Lush UK as a customer for its Accounts Payable (AP) automation software.
- Lush processes approximately 4,000 invoices monthly and has reduced non-purchase-order invoice processing time from 10 to 4 minutes with Quadient’s solution.
- The implementation integrates Quadient AP with Lush’s existing Xero accounting system.
- Lush’s Finance Director, Mike West, cited scalability and Xero integration as key drivers for selecting Quadient.
The big picture
The Lush deal underscores the growing imperative for retailers to automate back-office functions like accounts payable to improve efficiency and manage costs, particularly as they navigate inflationary pressures and supply chain complexities. Quadient’s success in integrating with Xero highlights the importance of platform compatibility in securing enterprise clients. This win positions Quadient to capitalize on the broader trend of finance departments seeking to modernize and leverage automation to reduce manual workloads and improve data visibility.
What we're watching
- Adoption Rate
- The success of Quadient’s strategy hinges on continued adoption of AP automation within the retail sector, as Lush’s experience may not be universally replicable.
- Integration Risk
- Quadient’s reliance on Xero integration creates a dependency; any disruption to that partnership could negatively impact future deployments and customer satisfaction.
- Competitive Landscape
- The AP automation market is increasingly crowded; Quadient must demonstrate a differentiated value proposition to maintain market share and fend off competitors.
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