Ontario International Airport Holds Second Place in JD Power Satisfaction Study for Second Year
Event summary
- Ontario International Airport (ONT) ranked No. 2 among medium-sized airports in the JD Power 2026 North America Airport Satisfaction Study, with a score of 705.
- ONT topped the study in two key categories: Arrival/From Airport Experience and level of trust.
- Passenger volumes at ONT have risen 75% since the airport's return to local ownership in 2016, with over 7 million travelers expected this year.
- ONT is owned and operated by the Ontario International Airport Authority, a joint venture between the City of Ontario and San Bernardino County.
The big picture
ONT's consistent high rankings reflect a strategic focus on passenger experience and operational efficiency, key differentiators in the competitive airport services sector. The airport's growth since returning to local ownership underscores the value of regional governance in driving performance. As ONT prepares for further expansion, its ability to balance growth with service quality will be critical.
What we're watching
- Sustainability of Growth
- Whether ONT can maintain its high satisfaction rankings while expanding passenger volumes and adding new destinations.
- Competitive Positioning
- How ONT's strategic investments in facilities and services will affect its ability to challenge the top-ranked airport.
- Regional Integration
- The pace at which ONT deepens its connections to the Southern California region as it approaches a decade under local ownership.