Old National Wins Award for Dispute Resolution, Highlighting AI-Driven Trend
Event summary
- Old National Bancorp received the “Customer Confidence Award” from Quavo as part of its 2026 Trust in Banking Awards.
- The award recognizes Old National’s high satisfaction rate in client dispute resolution management.
- Quavo is an agentic AI disputes technology partner and strategic advisor to financial institutions.
- Old National Bancorp manages approximately $72 billion in assets and $37 billion in assets under management.
The big picture
The recognition from Quavo highlights a broader trend in the financial services industry: leveraging AI and automation to improve customer experience and reduce operational costs in dispute resolution. This award signals that efficient and transparent dispute handling is becoming a critical competitive advantage, particularly as regulatory scrutiny around fair banking practices intensifies. Old National's focus on this area could positively impact client retention and brand reputation within its Midwest and Southeast footprint.
What we're watching
- AI Integration
- The award underscores the growing reliance on AI-powered solutions for dispute resolution within the banking sector, and Old National's success will be a benchmark for peers.
- Operational Efficiency
- Whether Old National can sustain this level of customer satisfaction while scaling its AI-driven dispute resolution processes will be a key indicator of long-term success.
- Competitive Landscape
- The increasing focus on dispute resolution as a differentiator will likely intensify competition among regional banks, pushing for similar investments in technology and process improvements.
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