Netcracker and Google Fiber Win TM Forum Award for AI-Native Autonomous Operations — Netcracker Technology Corporation

Event summary

Netcracker and Google Fiber received the TM Forum Excellence Award for Customer & Developer Experience during DTW Ignite 2026 in Copenhagen.
The award recognizes the deployment of AI-native autonomous operations that enhanced customer experience and improved business performance.
Netcracker’s AI-native Intelligent Automation Solution, deployed on Google Cloud, unifies network planning, service orchestration, inventory, closed-loop assurance, and AI into a single autonomous operational fabric.
The solution allowed Google Fiber to deliver its symmetrical 8 Gbps Edge service with five-nines operational availability and ultra-low latency.
Service delivery times were reduced from days to hours, supporting thousands of concurrent service requests.

The big picture

The award highlights the growing importance of AI-native autonomous operations in the telecommunications industry. Netcracker and Google Fiber’s collaboration demonstrates how AI-driven autonomy can outperform traditional BSS/OSS models, aligning with TM Forum’s Open Digital Architecture framework. This shift towards AI-native solutions is part of a broader industry trend towards digital transformation and operational excellence.

What we're watching

Scalability: How Netcracker’s AI-native platform will scale across other telecom operators and industries.
Competitive Dynamics: Whether Google Fiber can sustain its operational advantages over competitors with similar AI-driven initiatives.
Industry Adoption: The pace at which TM Forum’s Open Digital Architecture framework is adopted by other service providers.