NRC Health Partners with Healthcare Experience Foundation to Boost Patient and Workforce Outcomes
Event summary
- NRC Health has formed a strategic partnership with the Healthcare Experience Foundation (HXF) to enhance support for improving patient experience, safety, and workforce engagement.
- The collaboration combines NRC Health’s experience management platform with HXF’s leadership programs, targeting key areas like enterprise alignment, care transitions, and clinician engagement.
- NRC Health reports that effective leadership rounding increases patient loyalty by 15-20 points, while structured care transition programs reduce readmissions by over 30%.
- HXF, founded in 2017, works with over 700 healthcare organizations and 10,000 professionals across the U.S.
The big picture
The partnership aligns with broader industry trends toward improving patient experience and workforce engagement amid rising operational challenges. By combining data-driven insights with proven leadership practices, NRC Health and HXF aim to help healthcare organizations achieve sustainable improvements in key performance areas. The collaboration underscores the growing emphasis on human-centered care and operational efficiency in healthcare delivery.
What we're watching
- Integration Success
- How effectively NRC Health and HXF integrate their platforms and programs to deliver measurable improvements in patient and workforce outcomes.
- Market Adoption
- The pace at which healthcare organizations adopt the combined offerings, particularly in light of rising expectations and constrained resources.
- Competitive Differentiation
- Whether the partnership strengthens NRC Health’s position against competitors in the healthcare experience management space.