Piedmont Taps NRC Health for Enterprise-Wide Experience Management Overhaul — National Research Corporation

Event summary

Piedmont, a Georgia-based healthcare system serving 4.5M patients annually, has selected NRC Health as its strategic experience partner.
The enterprise-wide partnership will leverage NRC Health’s Patient Experience, Leader Rounding, and Market Insights solutions.
Piedmont operates 27 hospitals, 115 immediate care locations, and 2,000 total locations across Georgia.
NRC Health received the 2026 Best in KLAS Award for Healthcare Experience Management.

The big picture

This partnership underscores the growing emphasis on patient and caregiver experience as a key differentiator in healthcare. Piedmont’s move aligns with industry trends where large healthcare systems are investing in technology and data analytics to enhance operational efficiency and patient outcomes. The scale of Piedmont’s operations—serving 85% of Georgia’s population—makes this a significant strategic play in the region.

What we're watching

Integration Challenges: How Piedmont will unify experience data across its expansive system of 2,000 locations.
Outcome Improvement: Whether NRC Health’s solutions will drive measurable improvements in patient and caregiver engagement.
Market Differentiation: The pace at which Piedmont can leverage this partnership to strengthen its competitive position in Georgia’s healthcare market.