Maple and Quantic Partner to Automate Phone Orders for Restaurants
Event summary
- Maple and Quantic POS have partnered to bring AI phone ordering to thousands of restaurants.
- The integration aims to address the challenge of missed calls, which cost restaurants $100–$600 per day in lost orders.
- Maple's AI handles orders, reservations, catering inquiries, and FAQs, with a 92% resolution rate without human intervention.
- Since launching in December 2023, Maple has answered over 1 million calls for more than 1,000 merchant locations nationwide.
The big picture
This partnership addresses a critical pain point for restaurants—missed phone calls—and leverages AI to improve operational efficiency. The integration of Maple's voice AI with Quantic's cloud-based POS system could set a new standard for automated order-taking in the restaurant industry, potentially influencing broader adoption of AI solutions in hospitality.
What we're watching
- Adoption Pace
- The pace at which Quantic's restaurant customers adopt Maple's AI phone ordering system will indicate its market traction.
- Competitive Response
- How competitors like Toast, Square, and Clover respond to this integration could shape the future of AI-driven restaurant technology.
- Operational Impact
- Whether Maple's AI can sustain high resolution rates while handling complex orders and maintaining seamless POS integration.
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