AI Answers the Phone: Maple & Quantic Tackle Restaurant Revenue Loss

NEW YORK, NY – April 24, 2026 – A new strategic partnership is poised to tackle one of the restaurant industry's most persistent and costly problems: the unanswered phone call. Maple, a leading voice AI platform, and Quantic POS, a cloud-based point-of-sale provider, have announced an integration that brings automated, 24/7 AI phone ordering to thousands of restaurants across the United States. The collaboration aims to convert missed calls, which can cost a single location between $100 and $600 daily, into captured revenue and streamlined operations.

For years, restaurant operators have been caught in a difficult position. During the busiest lunch and dinner rushes, staff are focused on serving in-person guests, leaving the constantly ringing phone unanswered. This new integration promises a solution that works silently in the background, ensuring no order is missed and no customer is left waiting.

The Silent Killer of Restaurant Profits

The financial impact of an unanswered phone is a well-documented but often untracked drain on a restaurant's bottom line. Industry research consistently shows that restaurants miss between 21% and 43% of all incoming calls. This issue is not a minor inconvenience; it represents a significant loss of direct revenue. Unlike a customer waiting in a physical line, a caller met with a busy signal or endless ringing rarely tries again.

Data on customer behavior reveals a stark reality: approximately 85-90% of callers will not leave a voicemail. Instead, they will simply hang up and dial the next restaurant on their list. A missed call is not a delayed sale—it is a permanently lost customer, often to a direct competitor down the street. This cycle of missed calls and lost business is a source of constant frustration for owners who know they are leaving money on the table but lack the staff to address it.

"Restaurant owners constantly tell us that they can't afford to hire dedicated phone staff, but they also can't afford to miss calls," said Aidan Chau, CEO and Founder of Maple, in the official announcement. The problem is compounded after hours, when many customers call to place advance orders or make inquiries, representing another channel of entirely lost revenue.

A Seamless Solution to a Persistent Problem

While AI phone solutions are not new, the Maple-Quantic partnership aims to set a new standard for ease of use and effectiveness through deep technological integration. Unlike standalone systems that can require weeks of manual programming and introduce clunky hardware like extra tablets, this new solution is designed to be activated in minutes.

Maple's AI directly pulls all necessary data—menu items, modifiers, pricing, and real-time availability—from the restaurant's existing Quantic POS platform. This real-time synchronization ensures that the AI is always working with the most current information, preventing errors and accurately handling complex orders with specific modifications or allergy notes. When an order is completed, it is automatically pushed into the Quantic system, appearing on the kitchen display system (KDS) and receipt printers just like an order placed in-store.

"By integrating our natural Voice AI with their best-in-class POS system, these locations can answer more calls, handle complex orders with modifiers and allergies, and send everything directly to the kitchen," Chau explained. "The order flows directly into their existing workflow without extra tablets, duplicate entries, or friction.” This seamless flow is the partnership's core value proposition, eliminating operational headaches and allowing restaurants to adopt the technology without retraining staff or overhauling their processes.

Beyond Ordering: The AI-Powered Front Desk

The capabilities of the integrated AI extend far beyond simple order-taking. Maple's platform is designed to function as a comprehensive digital assistant for the restaurant, handling a wide array of common customer inquiries. The AI can manage reservations, field catering requests, provide hours and directions, and answer frequently asked questions, all without human intervention.

Since its launch in December 2023, Maple has answered over one million calls across more than 1,000 merchant locations, achieving an impressive 92% resolution rate without needing to escalate to a human employee. This high level of autonomy is critical, as it frees up front-of-house staff to dedicate their full attention to providing excellent service to the guests inside the restaurant. In an era of persistent labor shortages and high staff turnover, this augmentation of the existing workforce is a significant operational advantage.

The Strategic Play in a Crowded Tech Market

The partnership between Maple and Quantic is indicative of a larger trend in the competitive restaurant technology landscape. As the market matures, deep, functional integrations are becoming the primary battleground for dominance. Standalone solutions are giving way to interconnected ecosystems that offer more value and greater efficiency than the sum of their parts.

For Quantic, integrating Maple's AI provides a powerful, in-demand feature that enhances the value of its POS platform and helps its merchants succeed. "We've always emphasized the importance of our merchants' success when evolving our system, and the new AI voice ordering capabilities will do exactly that," noted Arnav Kaushik, Director of Software Engineering at Quantic. "Restaurant operators can rest easy knowing they won't miss revenue due to busy lines."

For Maple, the partnership provides direct access to Quantic's extensive network of thousands of restaurants, accelerating its already rapid growth. This strategy of integrating with major POS systems—including Toast, Square, and Oracle, among others—has proven highly effective. By embedding its technology directly into the operational heart of the restaurant, Maple makes its solution indispensable.

The integration is available immediately to all Quantic merchants in the United States, transforming what was once a futuristic concept into a practical, accessible tool. For countless restaurant operators, this technology represents a meaningful opportunity to not only recover lost revenue but also to modernize their operations and improve service for every customer, whether they walk in the door or pick up the phone.