KnowBe4 Taps Docusign’s Kelly Morgan as Chief Customer Officer
Event summary
- KnowBe4 appointed Kelly Morgan as Chief Customer Officer on February 12, 2026.
- Morgan will oversee global customer success, support, managed services, and professional services teams.
- He previously served as Chief Customer Officer at Docusign and held leadership roles at Sykes and Seven Two Seven.
- The move aligns with KnowBe4’s expansion in the Human and AI Risk Management market.
The big picture
KnowBe4’s appointment of Kelly Morgan underscores its focus on customer-centric growth amid the evolving cybersecurity landscape. As AI-driven threats expand, the company aims to strengthen its position in human and agentic risk management by prioritizing long-term customer value and measurable risk reduction.
What we're watching
- Customer Retention
- How Morgan’s track record at Docusign will translate to KnowBe4’s retention and profitability metrics.
- AI Risk Management
- Whether KnowBe4 can sustain its leadership in human and AI risk management amid growing competition.
- Execution Pace
- The pace at which Morgan integrates global customer success teams to drive measurable outcomes.
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