Infobip Secures Leader Position in 2026 Gartner CPaaS Magic Quadrant

Event summary

  • Infobip named a Leader in the 2026 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS).
  • The recognition marks Infobip's third consecutive year in the Leader quadrant.
  • Infobip highlights 20 years of disciplined execution and customer focus as key to its success.
  • CEO Silvio Kutić emphasizes the shift to agentic AI as a transformative force in customer communications.

The big picture

Infobip's recognition as a Leader in the 2026 Gartner Magic Quadrant underscores its strategic focus on AI-driven communications solutions. The company's disciplined execution and long-term vision position it well in a market increasingly dominated by AI-first platforms. With a global reach and a strong track record of innovation, Infobip is poised to capitalize on the growing demand for advanced customer engagement technologies.

What we're watching

AI Integration
How Infobip will leverage agentic AI to maintain its leadership position in the evolving CPaaS market.
Market Differentiation
Whether Infobip's focus on customer needs and disciplined execution can sustain its competitive edge.
Industry Trends
The pace at which the shift to autonomous, goal-driven interactions will reshape customer communications.