GoTo Bolsters LogMeIn Resolve With AI, Multi-Tenant Tools for MSPs…

Event summary

GoTo updated LogMeIn Resolve with AI-powered technician tools, multi-tenancy software inventory, and custom tenant branding.
New integrations include Acronis EDR/XDR, HaloPSA, and upcoming Hudu/IT Glue partnerships.
MCP server (open beta) enables AI assistant integration for device queries and ticket triage.
GoTo launched 'The Practical MSP' podcast as part of its 'Practically Tomorrow' network.
LogMeIn Resolve supports 2,500 employees and $1 billion in annual revenue for GoTo.

The big picture

GoTo's enhancements to LogMeIn Resolve reflect the growing demand for AI-driven efficiency in MSP operations. The updates align with broader industry trends toward automation and multi-tenancy management, positioning GoTo to capture a larger share of the $1 billion IT management market. The strategic focus on integrations underscores the importance of ecosystem partnerships in maintaining competitive edge.

What we're watching

AI Adoption Pace: How quickly MSPs will integrate AI-powered tools into their daily operations and whether this drives competitive differentiation.
Integration Ecosystem: Whether GoTo can sustain its partner ecosystem growth and maintain seamless workflows across diverse platforms.
Market Positioning: The pace at which GoTo can solidify LogMeIn Resolve as the industry standard for MSPs amid rising competition.