GoTo and Nexthink Deepen Integration to Boost IT Support Efficiency — GoTo Technologies USA, Inc.

Event summary

GoTo and Nexthink have expanded their partnership with bidirectional integration between LogMeIn Rescue and Nexthink Infinity, announced on September 2, 2026.
The integration allows IT teams to initiate remote support sessions directly from Nexthink Infinity, reducing manual steps and improving efficiency.
Key features include one-click session launch, live device data in-session, AI-powered recommendations, and direct remediation via Nexthink Remote Actions.
The integration is now generally available to IT teams, GSIs, and VARs worldwide.

The big picture

This expansion of the GoTo and Nexthink partnership underscores the growing emphasis on integrating IT support tools with digital employee experience management platforms. As enterprises increasingly prioritize seamless digital workplaces, such integrations are likely to become a standard expectation. The move also highlights the strategic importance of AI-powered solutions in enhancing IT support efficiency and employee experience.

What we're watching

Adoption Pace: How quickly IT teams, GSIs, and VARs will adopt the new integration and its impact on support workflows.
Competitive Response: Whether competitors in the IT support and DEX management space will respond with similar integrations or innovations.
Strategic Alignment: The extent to which this integration will drive further collaboration between GoTo and Nexthink in other areas.