Genpact Wins HFS Services-as-Software Award for Agentic Operations Model
Event summary
- Genpact won the Best Services Eating Software category in the inaugural 2026 HFS Services-as-Software Awards.
- The award recognizes Genpact's Agentic Operations model, which uses AI agents to handle volume and human experts to validate work.
- The model is already in production across finance, procurement, insurance, and banking operations for many Fortune 100 companies.
- In accounts payable, Agentic Operations has increased touchless processing from 26% to over 80% and invoice accuracy from 70% to over 95%.
- Genpact was selected from over 250 global submissions based on criteria including AI-driven delivery, agentic adaptability, and proven enterprise success.
The big picture
Genpact's win highlights the growing trend of AI-native, software-defined operations replacing traditional labor-centric service delivery. The recognition underscores the strategic shift towards outcome-based operations at scale, driven by the convergence of services, software, AI, and automation. This award positions Genpact as a leader in transforming mission-critical enterprise workflows, potentially setting a new industry standard for operational efficiency and accuracy.
What we're watching
- Market Adoption
- How quickly other enterprises will adopt Genpact's Agentic Operations model beyond the current Fortune 100 clients.
- Competitive Response
- Whether competitors will develop similar AI-driven, software-defined operations to challenge Genpact's position.
- Scalability
- The pace at which Genpact can scale its Agentic Operations across additional enterprise workflows and industries.
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