Genpact Tops ISG Leaderboard for ServiceNow Ecosystem Partnerships
Event summary
- ISG named Genpact a Leader in its 2026 ServiceNow Ecosystem Partners report for consulting, implementation, and innovation capabilities.
- Genpact's AI Gigafactory model was highlighted for governed, human-in-the-loop AI deployment on ServiceNow platforms.
- The recognition spans ServiceNow Consulting and Implementation Services and Innovation on ServiceNow quadrants.
- ISG cited Genpact's ability to integrate agentic AI, process intelligence, and domain expertise across enterprise workflows.
The big picture
Genpact's recognition underscores the growing demand for governed AI solutions in enterprise workflows. As ServiceNow becomes a central platform for business process orchestration, Genpact's ability to embed domain-aware AI agents could set a new standard for IT service management. The company's focus on measurable outcomes and operational accountability addresses a critical gap in enterprise AI deployment.
What we're watching
- AI Governance
- How Genpact's AI Gigafactory model will affect enterprise adoption of production-grade AI solutions.
- Market Differentiation
- Whether Genpact can sustain its leadership position as ServiceNow ecosystem competition intensifies.
- Execution Risk
- The pace at which Genpact can scale its human-in-the-loop AI approach across complex enterprise environments.
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