92% of Executives See Agentic AI as Transformative, but Organizational Readiness Lags
Event summary
- 92% of executives believe agentic AI will fundamentally change business operations, per Genpact and HFS Research survey of 545 senior leaders.
- 80% of organizations still operate agentic AI in supervised modes, with humans retaining final approval.
- Investment in agentic AI projected to rise 38% in the next year, but 67% of enterprises rely on outdated productivity metrics.
- 33% of respondents cite unprepared business processes as the top obstacle to agentic AI adoption.
The big picture
The research highlights a critical gap between the ambition for agentic AI and the organizational readiness to deploy it at scale. While investment is rising, the shift from assistive to autonomous AI requires fundamental changes in operating models, accountability structures, and human oversight. The findings underscore that the real barrier to adoption is not technological but organizational, with process redesign emerging as the key determinant of success.
What we're watching
- Governance Dynamics
- How enterprises will redesign accountability and measurement frameworks to support autonomous AI execution.
- Operational Overhaul
- The pace at which organizations can restructure workflows and human roles to accommodate agentic AI.
- Competitive Differentiation
- Whether early movers in agentic AI adoption can sustain a competitive edge as the technology scales.