Crawford & Company Outlines 2026 Insurance Claims Trends in New Report
Event summary
- Crawford & Company released its 'Built for the Future: 2026 Predictions' report on March 5, 2026.
- The report highlights four key areas reshaping U.S. insurance claims: catastrophe recovery, data/automation, digital transformation, and industry shifts.
- Mike Hoberman, CEO of U.S. Operations, emphasized the need for resilience, data-driven strategies, and agility in the evolving claims landscape.
- The report includes written insights and video perspectives from Crawford subject matter experts.
The big picture
Crawford & Company's report underscores the critical need for insurance claims organizations to adapt to accelerating digital adoption and evolving catastrophe risks. As the industry faces shifting market conditions, the emphasis on resilience, data-driven decision-making, and operational flexibility highlights broader trends in risk management and claims processing. The insights provided by Crawford's leadership reflect the strategic imperative for claims management providers to invest in future-ready solutions to maintain competitive advantage.
What we're watching
- Catastrophe Preparedness
- How evolving catastrophe risk will drive investments in resiliency and preparedness.
- Digital Adoption
- The pace at which data and automation will enhance efficiency and transparency in claims processing.
- Operational Agility
- Whether insurance organizations can sustain agility amid shifting market conditions and talent strategies.
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