ConnectWise Launches AI-Native Platform to Shift MSPs from Reactive to Predictive IT
Event summary
- ConnectWise Platform went live on July 16, 2026, integrating PSA, RMM, AI Agents, and other tools into a unified operating model for MSPs.
- Starport Managed Services reported a 25% decrease in average time per ticket and 40% faster resolution times after adopting ConnectWise AI Agents.
- The platform aims to transition MSPs from reactive support to predictive IT by embedding AI directly into workflows.
- Global managed services market projected to grow from $460.59B (2026) to $705.22B (2031), while AI market grows at 26.6% CAGR through 2034.
The big picture
ConnectWise’s platform launch targets the growing demand for predictive IT in a $460B managed services market. By integrating AI directly into workflows, it aims to address inefficiencies from fragmented tools—a key challenge as MSPs scale operations. The shift aligns with broader industry trends toward automation and data-driven decision-making.
What we're watching
- Adoption Pace
- How quickly MSPs transition from legacy systems to the ConnectWise Platform will determine its market penetration.
- Competitive Response
- Whether competitors like Datto or Kaseya introduce similar AI-native platforms to challenge ConnectWise’s lead.
- Predictive IT Impact
- The extent to which embedded AI can reduce repeat issues and improve proactive issue prevention for MSPs.
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