ConnectWise Introduces AI-Powered Cybersecurity Suite with 15-Minute Response Guarantee
Event summary
- ConnectWise launched Modern Threat Protection, an AI-driven cybersecurity platform for MSPs with a 15-minute SLA for Managed EDR.
- The suite unifies endpoint detection, SIEM, and email security under one framework.
- Agentic AI capabilities automate threat triage and reduce false positives.
- Verizon’s 2025 Data Breach Report highlights a 34% increase in vulnerability exploitation, reinforcing the need for unified security.
The big picture
ConnectWise’s move reflects the growing demand for unified, AI-enhanced cybersecurity solutions as MSPs face increasingly sophisticated threats. The 15-minute SLA sets a new industry benchmark, potentially pressuring competitors to adopt similar response guarantees. The integration of agentic AI and human expertise also highlights the shift toward hybrid security models in the IT services sector.
What we're watching
- Adoption Pace
- How quickly MSPs will integrate Modern Threat Protection into their existing security stacks.
- Competitive Response
- Whether competitors will match the 15-minute SLA or introduce similar AI-driven security frameworks.
- Operational Efficiency
- The impact of AI automation on reducing alert fatigue and improving MSP response times.
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