ConnectWise Acquires zofiQ to Boost AI Automation for IT Service Providers

Event summary

  • ConnectWise acquires zofiQ, an AI-powered automation platform for IT service desks, on January 20, 2026.
  • zofiQ's AI agents reduce reactive hours by 50% and improve MSP margins by up to 30%.
  • The acquisition aims to integrate zofiQ's capabilities across ConnectWise's PSA, RMM, cybersecurity, and data protection portfolio.
  • zofiQ's technology is already used by ConnectWise PSA partners, driving a 20% increase in endpoints managed per technician.

The big picture

The acquisition underscores the growing importance of AI-driven automation in the IT service management sector, particularly as MSPs struggle with talent shortages and increasing service demands. ConnectWise's move positions it as a leader in autonomous service delivery, potentially setting a new standard for operational efficiency in the industry. The deal also highlights the strategic value of AI integration layers that can work across legacy and SaaS systems without requiring underlying modifications.

What we're watching

Integration Pace
How quickly ConnectWise can integrate zofiQ's AI capabilities across its broader platform and ecosystem.
Competitive Response
Whether competitors will accelerate their own AI automation offerings in response to this acquisition.
ROI Realization
The extent to which ConnectWise partners can sustain the reported 2–3 hours saved per agent per day and 90–97% accuracy in triage.

Related topics

Acquisition