Service Leadership Report Reveals IT Solution Provider Compensation Trends
Event summary
- Service Leadership, a ConnectWise company, released its 2026 Annual IT Solution Provider Compensation Report on March 11, 2026.
- The report correlates compensation data with IT solution provider profitability, focusing on roles specific to the industry.
- New insights include data segmented by ownership type and the number of Digital Workers—AI agents and automation bots—used by providers.
- Key findings show wage inflation peaked in 2022 and has improved significantly since then.
- Top-performing IT solution providers awarded fewer large pay increases in 2025.
The big picture
The report highlights the critical role of compensation strategies in maintaining profitability and long-term growth for IT solution providers. As labor remains the largest expense, understanding how top performers structure compensation and improve operational efficiency is essential. The growing shift toward automation-enabled operations underscores the industry's focus on scaling efficiently while managing labor costs.
What we're watching
- Compensation Strategy
- How top-performing IT solution providers will adjust compensation strategies to balance cost management and talent retention.
- Automation Adoption
- The pace at which IT solution providers integrate Digital Workers and automation bots to enhance operational efficiency.
- Regional Differences
- Whether regional variations in workforce and pay trends will impact global IT service providers' strategies.
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