SC Expands 20-Year Partnership with Calix to Deploy AI-Driven Agent Workforce Cloud
Event summary
- SC is expanding its 20-year partnership with Calix to deploy the Calix Agent Workforce™ Cloud on the AI-native Calix One™ platform.
- SC has achieved a Net Promoter Score (NPS) of 90, up from 79 in two years, with zero call center churn and 100% support staff retention.
- The deployment aims to accelerate growth through personalized subscriber engagement, improved segmentation, and consistent experiences at scale.
- SC has seen a 3% increase in average revenue per user in six months while scaling performance without adding operational overhead.
The big picture
SC's expansion of its partnership with Calix highlights the growing trend of AI integration in the telecommunications sector to enhance customer experience and operational efficiency. This strategic move aligns with broader industry shifts towards AI-native platforms that enable service providers to compete and win in their respective markets. The deployment of the Calix Agent Workforce™ Cloud on the Calix One™ platform is expected to drive significant growth for SC, particularly in rural Kansas and Oklahoma communities.
What we're watching
- AI Integration
- How the deployment of agentic-driven workflows will affect SC's operational efficiency and subscriber engagement.
- Customer Experience
- Whether SC can sustain its high Net Promoter Score and zero call center churn as it scales its operations.
- Revenue Growth
- The pace at which SC can increase its average revenue per user through personalized engagement and improved segmentation.
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