Bombardier Tops Industry Product Support Surveys for Third Straight Year
Event summary
- Bombardier ranked No. 1 in AIN Product Support Survey for third consecutive year and Professional Pilot Magazine survey for second straight year.
- Paul Sislian, Executive Vice President of Aircraft Sales and Bombardier Aftermarket Services, credited the achievement to global service network investments.
- Company operates a fleet of over 5,200 aircraft supported by 10 service facilities across six countries.
The big picture
Bombardier's consecutive top rankings in industry product support surveys underscore its strategic focus on customer-centric service and operational reliability. As the aviation sector increasingly prioritizes aftermarket services, Bombardier's investments in expanding its global service network position it to capture long-term value from high-net-worth and corporate clients. The company's commitment to sustainability further aligns with broader industry shifts toward greener aviation practices.
What we're watching
- Service Network Expansion
- How Bombardier's continued investments in its service network will affect customer retention and operational efficiency.
- Sustainability Initiatives
- Whether Bombardier can sustain its momentum in sustainable aviation fuel adoption through the Book-and-Claim system.
- Market Positioning
- The pace at which Bombardier can leverage these rankings to strengthen its market share against competitors.
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