Atento S.A.

Atento S.A. is a global provider of customer relationship management (CRM) and business process outsourcing (BPO) services, which has evolved into Business Transformation Outsourcing (BTO). The company's mission is to contribute to the success of its clients by ensuring optimal customer experiences and to be a leading provider of customer experience solutions in its markets. Atento's corporate headquarters are located in Madrid, Spain.

Atento offers a comprehensive suite of services including customer care, sales, collections, back-office support, and technical assistance, delivered through various channels such as digital platforms, voice, and in-person interactions. The company has expanded its offerings to include advanced technological solutions like AI Agent Assist, AI Advanced Insights, and AI Agents, integrating artificial intelligence and automation to enhance customer experience consulting. Atento serves a diverse client base across sectors including telecommunications, banking and financial services, healthcare, retail, public administrations, automotive, and insurance.

In recent years, Atento has undergone significant strategic shifts, including a financial restructuring in 2023 and a subsequent acquisition by ABAI in November 2025. This acquisition led to the divestment of Atento's traditional services in Spain, allowing the company to focus on AI-driven customer experience markets in the United States and Latin America, where it remains a leading provider of CXM BTO services. Dimitrius Oliveira serves as the CEO, with Pablo Sánchez as CMO and Álvaro Badiola Guerra as CFO. The company continues to be recognized by industry analysts such as Everest, Gartner, Frost & Sullivan, and ISG for its excellence.