Assurant Wins Feefo’s Platinum Trusted Service Award in New Zealand
Event summary
- Assurant received Feefo’s Platinum Trusted Service Award for 2026 in New Zealand, recognizing three consecutive years of Gold standard service.
- The award is based on verified customer reviews, with Assurant maintaining a Feefo service rating of 4.5 or higher annually since 2023.
- Hemaka Perera, President of APAC at Assurant, highlighted the company’s focus on human-centered service and operational excellence.
- Feefo CEO Tony Wheble noted Assurant’s ability to turn customer feedback into meaningful action.
The big picture
Assurant’s win underscores the growing importance of customer experience in the financial services sector, particularly in protection and insurance. The award highlights the company’s ability to leverage data-driven technology solutions to build long-term trust, a critical differentiator in a competitive market. As Assurant operates in 21 countries, its success in New Zealand could serve as a blueprint for other regions.
What we're watching
- Sustainability of Service Excellence
- Whether Assurant can maintain its high service ratings amid potential market fluctuations or operational challenges.
- Customer Advocacy
- How the award will impact Assurant’s brand perception and customer loyalty in the New Zealand market.
- Regional Expansion
- The pace at which Assurant can replicate this level of service excellence in other regions.
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