Progress Software Cuts ShareFile Accessibility Issues by 60% with Applause Partnership
Event summary
- Applause helped Progress Software reduce ShareFile accessibility issues by over 60% year-over-year since 2023.
- Key features like 'request list' and document template authorization were enhanced through real-world testing with assistive technology users.
- Applause's design annotation system reduced WCAG issues and lowered costs related to root cause analysis and customer support.
- Progress Software integrated Applause’s accessibility testing directly into its Jira workflows for faster issue resolution.
The big picture
Progress Software’s partnership with Applause underscores the growing emphasis on accessibility in enterprise software. As regulatory and consumer expectations around digital inclusivity rise, companies are investing more in ensuring their platforms cater to users with disabilities. This collaboration not only improves ShareFile’s usability but also strengthens Progress’ compliance standing, potentially opening doors to new contracts requiring accessibility certifications.
What we're watching
- Sustainability of Improvements
- Whether Progress Software can maintain the 60% reduction in accessibility issues and continue expanding its accessibility program.
- Market Differentiation
- How the enhanced accessibility features will position ShareFile against competitors in the client collaboration platform space.
- Scalability of Partnership
- The pace at which Applause and Progress Software can scale their collaboration to other products or features within Progress’ portfolio.
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