TEC Cuts Support Tickets with Adtran-GOCare Outage Alert System
Event summary
- TEC integrated GOCare’s OutageIQ with Adtran’s outage notification API and Mosaic One to reduce support tickets.
- The system provides real-time network insights and automated SMS/voice alerts during outages.
- Adtran’s outage notification API triggers alerts based on subscriber status and operator-defined thresholds.
- TEC serves communities across Mississippi, Alabama, and Tennessee with fiber broadband services.
The big picture
TEC’s deployment of the Adtran-GOCare system reflects a broader industry trend toward leveraging real-time network data to enhance customer experience and operational efficiency. As broadband providers face increasing competition, proactive outage communications are becoming a key differentiator in maintaining subscriber trust and reducing support costs.
What we're watching
- Scalability Impact
- How TEC’s system integration will affect its ability to manage support demand as its network expands.
- Competitive Differentiation
- Whether the proactive outage communications will give TEC an edge in subscriber retention and trust.
- Partnership Dynamics
- The pace at which Adtran and GOCare can replicate this success with other broadband providers.
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