Addigy Wins Stevie Award for Customer Service Amid Rising Apple Device Adoption in Workplaces
Event summary
- Addigy received the Silver Stevie Award for Customer Service Department of the Year in 2026.
- The company maintains a 97% CSAT score and a 65 NPS, significantly above industry benchmarks.
- Apple device adoption in workplaces is accelerating, increasing demand for specialized management solutions.
- Addigy's support team leverages AI technology to reduce ticket volumes and enhance customer experience.
The big picture
Addigy's Stevie Award win highlights the growing importance of specialized customer service in the Apple device management space. As more workplaces adopt Apple devices, MSPs and IT teams face increasing pressure to manage these fleets effectively. Addigy's high CSAT and NPS scores, along with its innovative use of AI, position it as a key player in this evolving market.
What we're watching
- Market Expansion
- Whether Addigy can sustain its high customer satisfaction scores as it expands beyond MSPs to corporate IT departments.
- Technological Innovation
- The pace at which Addigy integrates new AI technologies to further streamline customer support and reduce resolution times.
- Industry Trends
- How the increasing adoption of Apple devices in workplaces will impact the demand for specialized management solutions like Addigy's.
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