8x8 Expands Secure Pay Globally to Streamline Digital Payment Collections
Event summary
- 8x8 has expanded its 8x8 Secure Pay solution globally, enabling automated and compliant payment collections across digital channels.
- The solution integrates with 8x8 Proactive Outreach and Intelligent Customer Assistant to automate outreach, conversational AI, and secure one-click payments.
- Key features include multi-channel payment reminders (SMS, email, chatbot, IVR), fast transaction flows, reduced agent workload, and PCI DSS-compliant security.
- The service is now available worldwide for industries including retail, utilities, transportation, manufacturing, and financial services.
The big picture
The expansion of 8x8 Secure Pay reflects the growing demand for automated, secure payment solutions that reduce operational costs while improving customer experience. As businesses increasingly digitize their collections processes, integrated platforms like 8x8’s could become a standard in industries where timely payments are critical.
What we're watching
- Adoption Pace
- The pace at which industries beyond retail and financial services will integrate 8x8 Secure Pay into their operations.
- Competitive Response
- How competitors in the customer experience and payment automation space react to this global expansion.
- Regulatory Compliance
- Whether 8x8 can maintain PCI DSS compliance as it scales Secure Pay across diverse international markets.
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