8x8 and KCOM Partner to Boost UK Enterprise Communications Reliability
Event summary
- 8x8 and KCOM have partnered to offer secure, high-availability unified communications and contact center services in the UK.
- The partnership combines KCOM’s carrier-grade infrastructure with 8x8’s integrated platform for CX.
- KCOM supports approximately 8,000 enterprise customers, including critical national infrastructure like hospitals and emergency services.
- The agreement expands KCOM’s enterprise portfolio with an end-to-end solution integrating network, communications, and customer experience.
The big picture
This partnership aligns with the broader trend of telecommunications providers collaborating with cloud-based communication platforms to enhance service reliability and security. The deal is significant given KCOM’s strong presence in critical national infrastructure, highlighting the strategic importance of secure communications for public sector organizations. The integration of AI-powered capabilities also reflects the growing emphasis on advanced customer engagement solutions in the enterprise market.
What we're watching
- Market Penetration
- How the partnership will affect 8x8’s and KCOM’s market share in the UK enterprise communications sector.
- Execution Risk
- Whether the joint go-to-market activities can sustain long-term customer engagement and expansion.
- Technological Integration
- The pace at which AI-powered capabilities will be integrated into KCOM’s contact center offerings.
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