Userful Unlocks Real-Time Hospital Operations with Epic Integration

AUSTIN, Texas – March 02, 2026 – As hospitals nationwide grapple with unprecedented operational complexity, software-defined platform provider Userful has announced a significant advancement aimed at transforming chaotic data streams into coordinated, actionable intelligence. The company revealed an expansion of its Infinity Platform, featuring secure, real-time integration with Epic, one of healthcare's most ubiquitous electronic health record (EHR) systems.

The move, announced ahead of the influential HIMSS 2026 conference, addresses a critical pain point for healthcare leaders: the struggle to gain a unified view of operations. From patient flow and emergency department capacity to staffing and transfer coordination, vital information is often trapped in siloed dashboards and fragmented display systems, hindering timely decision-making. Userful's enhanced platform promises to break down these walls, creating a single, enterprise-wide "nervous system" for hospitals and large health systems.

From Fragmented Data to Unified Command

In the high-stakes environment of a modern hospital, situational awareness is not a luxury; it is a necessity. Yet, for many institutions, achieving this has been an uphill battle. Clinical teams, operations managers, and executives often rely on a patchwork of disconnected screens, each showing a different piece of the puzzle. This fragmentation can lead to delays in patient transfers, inefficient bed allocation, and overwhelmed emergency departments.

Userful's Infinity Platform aims to solve this by unifying clinical, operational, and executive data into a centrally managed, software-defined environment. Instead of disparate systems for digital signage, control room displays, and executive dashboards, the platform provides a single architecture. This allows organizations to consolidate what was previously five to ten different display systems into one cohesive framework. IT teams can manage hundreds of dashboards and display endpoints from a single interface, dramatically reducing infrastructure complexity and operational overhead. Large academic medical centers and multi-hospital regional networks are already adopting this approach, with recent enterprise deployments spanning 300 to 500+ displays per organization.

A Deeper, Secure Connection to Clinical Data

The centerpiece of the announcement is the platform's native integration with Epic. This is not a simple screen-scrape or static image capture. Userful leverages secure OAuth2 protocols and Role-Based Access Control (RBAC) to maintain persistent, authenticated sessions with the EHR system. This ensures that the data displayed is always live and secure, a critical requirement when dealing with sensitive patient and operational information.

This secure, continuous connection transforms passive dashboards into dynamic operational intelligence hubs. Staff can visualize real-time Admission, Discharge, and Transfer (ADT) data, monitor bed occupancy across an entire hospital system, and track departmental wait times as they fluctuate. The platform's interactive soft KVM functionality represents another significant leap, allowing authorized users to directly engage with and control the live Epic dashboards from within the Infinity environment. This empowers clinical and operational teams to move from passive viewing to active, real-time decision-making without needing to call for IT support. A nurse manager, for example, could interact with a bed management module to expedite a patient transfer directly from a large-format display in a command center.

The Dawn of the Proactive Hospital with AI

While real-time visualization is a major step forward, the industry is rapidly moving toward a more predictive and proactive model of care. Building on its new visualization foundation, Userful is also advancing its platform with AI-enabled capabilities, dubbed InfinityAI. This evolution shifts the focus from simply displaying data to intelligently interpreting it.

InfinityAI is designed to identify anomalies in critical data streams, such as unexpected spikes in emergency room arrivals or bottlenecks in patient discharge processes. By detecting these signals early, the system can surface high-priority events to the relevant personnel, enabling a faster, more coordinated response. The AI can also support intelligent layout reconfiguration, automatically adjusting what information is displayed on screens based on a developing situation. This convergence of mission-critical operations, data observability, and event management transforms fragmented data into actionable situational awareness, helping healthcare leaders anticipate problems before they escalate. This aligns with a broader trend in healthcare IT, where AI is being deployed not just for clinical diagnostics but to optimize the very fabric of hospital operations.

Redefining IT's Role in Healthcare Operations

This shift toward a unified operational platform has profound implications for hospital IT departments. By consolidating numerous legacy systems, Userful’s software-defined architecture promises to slash the complexity and cost associated with managing a fleet of disparate visualization tools. Instead of maintaining separate hardware and software for every use case—from waiting room displays to mission-critical transfer centers—IT can manage the entire ecosystem from a single pane of glass.

This consolidation frees up valuable IT resources to focus on more strategic initiatives rather than day-to-day maintenance and troubleshooting. The ability to deploy and update hundreds of dashboards and endpoints remotely streamlines operations and ensures consistency across a distributed healthcare network. This large-scale manageability reflects a broader industry migration away from isolated digital signage and toward unified platforms that support 24/7 situational visibility. As healthcare organizations continue their digital transformation journey, platforms that offer both powerful functionality for end-users and streamlined management for IT are becoming essential.

The developments from Userful, set to be showcased at HIMSS 2026, signal a clear direction for the future of hospital management. The goal is no longer just to collect data, but to create an intelligent, responsive environment where information flows freely to the right people at the right time, ultimately enabling healthcare systems to move from insight to action with greater speed and confidence.