User Trust and AI: How OutSystems is Redefining Enterprise Software

BOSTON, MA – December 09, 2025 – When a company is ranked number one, the immediate focus is often on market share and competitive muscle. But the recent recognition of OutSystems as the top leader in G2’s Winter 2026 Grid® Report for Enterprise Low-Code Development Platforms tells a deeper story. It’s a narrative written not by analysts in an ivory tower, but by nearly 1,500 users who have deployed the technology, wrestled with its complexities, and ultimately awarded it the category's highest satisfaction score: 99 out of 100.

This achievement signals more than just a victory for a single company. It highlights a fundamental shift in how enterprise software is built, evaluated, and valued. In an era defined by a chronic tech talent shortage and an insatiable demand for digital transformation, the convergence of artificial intelligence and low-code development is no longer a futuristic concept—it's a present-day reality, and its success is being measured in user satisfaction and tangible business impact.

The Verdict of the Crowd

In the crowded and fiercely competitive software market, G2’s reports stand apart. Their methodology is rooted in the authenticated feedback of actual users, making their rankings a powerful barometer of real-world performance. For OutSystems to emerge as the leader among 50 vendors is significant, but the underlying data is what truly matters. The near-perfect satisfaction score and 113 badges are not just marketing points; they are evidence of a platform that delivers on its promises.

This user-driven validation is crucial in a landscape populated by giants like Microsoft, ServiceNow, and Appian, all of whom are consistently recognized as leaders in analyst reports from firms like Gartner. While these traditional reports evaluate vision and execution, G2’s model reflects the day-to-day experience of developers and IT teams. Reviews consistently praise OutSystems for its rapid development cycles, scalability, and robust community support. Users report transforming ideas into functional applications with unprecedented speed, a critical advantage in agile environments.

However, the path to adoption isn't without its challenges. Some users note a steeper learning curve compared to simpler tools, and its enterprise-grade pricing can be a barrier for smaller businesses. Yet, the overwhelming satisfaction suggests that for organizations tackling complex, mission-critical projects, the investment pays dividends. As Woodson Martin, CEO of OutSystems, stated, this recognition "underscores our role in empowering CIOs, developers, and IT teams to move from idea to impact faster than ever before." The message from the market is clear: a powerful developer experience that accelerates delivery is a winning formula.

The New Frontier: AI-Powered Development

OutSystems' leadership is not merely a function of a user-friendly interface; it is deeply intertwined with its strategic integration of artificial intelligence. The company is at the forefront of a movement that is reshaping the very nature of software creation, moving beyond simple automation to AI-assisted and, ultimately, AI-driven development. This is the "why" behind the platform's impact.

The industry is rapidly embracing what are known as "agentic systems"—intelligent AI agents capable of autonomous decision-making and executing complex tasks. OutSystems is leaning heavily into this future with its Agent Workbench, which allows enterprises to build, govern, and deploy these agents within a secure low-code framework. With over 13,000 agents already in development on the platform, adoption is accelerating. These are not simple chatbots; they are sophisticated systems designed to orchestrate workflows, manage data, and collaborate with human teams to drive business outcomes.

This convergence is addressing a critical bottleneck. Gartner research predicts that by 2027, 75% of enterprise software engineers will use AI-powered coding assistants. Platforms like OutSystems are making this a reality by embedding AI throughout the development lifecycle. Their generative AI roadmap, codenamed "Project Morpheus," promises capabilities like instant app generation from conversational prompts and an AI-powered editor that provides real-time, full-stack suggestions. The goal is to augment, not replace, developers, allowing them to build more complex, secure, and scalable applications faster than ever before.

From Bottlenecks to Breakthroughs

The ultimate measure of any technology platform is its impact on the business. Beyond the accolades and technical specifications, the story of low-code's evolution is found in the operational transformations it enables. By abstracting away complexity and infusing the development process with AI, OutSystems is providing a direct solution to the persistent software talent gap and the pressure to innovate at an impossible pace.

The results are tangible and impressive. Global brands are reporting dramatic efficiency gains. The Pokémon Company International utilized the platform to build an event locator app that connected 14,000 global users and boosted event attendance by 70%. Financial giant KeyBank is leveraging the platform as a core component of its digital transformation and hyperautomation strategy. In the healthcare sector, Humana reported delivering applications four times faster and at a quarter of the cost of traditional methods. Meanwhile, industrial powerhouse Bosch used OutSystems to build out its digital factory, accelerating application delivery and reining in the uncontrolled spread of "shadow IT."

These case studies demonstrate that the platform is more than a tool for building simple, peripheral apps. It is being trusted to create and manage mission-critical systems that handle sensitive data, streamline core operations, and directly impact revenue. From Sodexo Engage reducing development hours by 75% to Arch Company accelerating its deal cycle by a factor of 30, the theme is consistent: low-code, when paired with robust governance and AI, becomes a powerful engine for business acceleration. While integrating with legacy systems and managing data security remain persistent challenges in any enterprise environment, the ability to rapidly prototype, iterate, and deploy secure solutions is proving to be a decisive competitive advantage.

Charting the Agentic Future

The recognition from G2 serves as a milestone, but for OutSystems and the broader industry, it is also a signpost pointing toward a more intelligent and automated future. The company's heavy investment in generative AI and its vision for "Project Morpheus" reflect a clear understanding of where software development is headed. The idea of developers describing an application in natural language and having an AI co-pilot handle the construction is rapidly moving from science fiction to a feature on a product roadmap.

This evolution is about creating a new paradigm for human-AI collaboration. The future of enterprise software is not one where developers are obsolete, but one where they are empowered to orchestrate powerful AI agents and focus their creativity on solving higher-order business problems. As these platforms mature, the ability to build, deploy, and manage intelligent, autonomous systems will become a core competency for any organization seeking to remain competitive. The journey "beyond the launch" is leading to a world where the speed of business is only limited by the speed of an idea.