uPerform Award Signals Strategic Shift in Healthcare Training

ELKRIDGE, MD – February 04, 2026 – In a move that underscores a significant evolution in healthcare priorities, KLAS Research has named uPerform the 2026 Best in KLAS for a newly established category: Training and Learning Platforms. The recognition, based on direct, validated feedback from healthcare organizations, highlights a growing industry consensus that effective employee training is no longer an ancillary function but a core strategic capability essential for navigating the complexities of modern healthcare.

uPerform, an AI-powered just-in-time training and support platform, received the honor as part of the prestigious 2026 Best in KLAS: Software & Services report. The award is a testament to the platform's success in helping healthcare professionals master the complex software systems that are now central to patient care, from Electronic Health Records (EHRs) to enterprise resource planning (ERP) systems.

"We're grateful to the healthcare organizations that took the time to share their experiences," said Eric Grosgogeat, Chief Executive Officer at uPerform. "Being recognized by the healthcare community is especially meaningful because it reflects the trust our clients place in us and the positive outcomes they've achieved."

A New Benchmark for Industry Needs

The creation of the "Training and Learning Platforms" category by KLAS Research is perhaps as significant as the award itself. KLAS is renowned for its independent and rigorous evaluations of healthcare technology, and its decision to formalize this segment signals a critical market shift. For years, training has often been treated as a secondary consideration in large-scale technology deployments. This new category acknowledges that healthcare systems now view specialized, scalable education tools as a strategic imperative.

This shift is driven by the immense pressure on health systems to maximize their return on investment in technology while simultaneously supporting a workforce facing unprecedented challenges. As technology evolves at a breakneck pace, the old models of classroom-based training and dense user manuals are proving insufficient.

"Scalable, virtual, and workflow-relevant education is increasingly linked to greater efficiency, higher user satisfaction, and stronger long-term adoption," noted Niel Oscarson, Research Director at KLAS Research. "The Training and Learning Platforms category reflects the growing importance of these capabilities for both initial implementation and ongoing optimization."

This move by KLAS validates what many healthcare leaders have come to realize: successful technology adoption hinges on empowering users with the right knowledge at the exact moment of need.

Mitigating Burnout and Boosting Proficiency

The strategic importance of training is deeply connected to the well-being of clinicians on the front lines. Widespread reports on physician and nurse burnout frequently cite the "cognitive burden" of poorly designed or difficult-to-use software as a major contributing factor. Inefficient workflows, constant system updates, and the pressure to maintain proficiency on multiple platforms add significant stress to an already demanding environment.

Effective training platforms aim to alleviate this burden. By providing intuitive, in-workflow support, they reduce the time clinicians spend "fighting the technology" and allow them to focus more on patient care. This is not just about efficiency; it is about restoring a sense of mastery and reducing the daily frustrations that lead to burnout and staff turnover.

"Health systems are facing significant pressure right now — from new systems and upgrades to workflow shifts and staffing turnover — and much of that is felt on the front lines of care delivery," said Dr. Stephanie Lahr, Chief Medical Officer at uPerform. "This category is an important acknowledgment that training is no longer a side conversation. It is a strategic lever leaders can rely on to sustain performance, experience, and trust across their organizations."

By transforming training from a one-time event into a continuous, supportive process, platforms like uPerform help build user confidence and satisfaction, which are critical for retaining skilled staff and ensuring high-quality care.

The Technology Behind the Transformation

What sets modern training platforms apart is their use of advanced technology, particularly artificial intelligence, to deliver a fundamentally different learning experience. uPerform's AI-powered platform is designed to provide "just-in-time" support, a concept that moves learning from the classroom directly into the user's daily workflow.

Instead of requiring a clinician to leave their patient's chart to look up a procedure in a separate system, the platform can offer contextual guidance, short video tutorials, or step-by-step instructions directly within the EHR interface. This is achieved through a combination of intelligent content creation tools, which can automate the generation of training materials, and sophisticated delivery mechanisms that recognize the user's context and provide relevant help instantly.

This approach offers several key advantages over traditional methods. It drastically reduces the time needed to create and update training content, a crucial benefit given the frequency of software updates. It also ensures that the support provided is always relevant and immediately applicable, which improves knowledge retention and accelerates proficiency. For new hires, this means a faster, more effective onboarding process. For experienced staff, it means seamless adaptation to new features and workflows without disrupting patient care.

A Partnership Built on Trust and Outcomes

The Best in KLAS award is unique in that it is not determined by a panel of judges but by the collective voice of customers. It reflects high levels of satisfaction across multiple dimensions, including product quality, implementation support, and the strength of the vendor-client partnership.

uPerform's leadership emphasizes that this collaborative relationship is the cornerstone of their success. The platform has been shaped by the real-world needs and feedback of the informatics and education teams within health systems.

"This recognition belongs to our clients," stated Michael Domingues, EVP of Client Success & Services at uPerform. "It reflects the trust informatics and education teams place in us, not only in our technology, but also in the partnership, support, and ongoing engagement we provide as their environments evolve. Their collaboration continues to shape our platform, strengthen our active user community, and reinforces the value of delivering learning in the workflow, at the moment of need, at scale."

As healthcare continues its digital transformation, the need for tools that support the human side of technology will only intensify. The recognition of training and learning platforms as a distinct, critical category marks a milestone in the industry's journey toward a more sustainable and user-centric approach to healthcare technology.