Unily Glass Aims to Reclaim Billions of Hours Lost to Digital Friction

NEW YORK, NY – March 18, 2026 – Employee experience platform Unily has announced Unily Glass, a new AI-native offering designed to combat one of the modern workplace's most persistent and costly problems: digital friction. Set for general availability on March 31, 2026, the new platform functions as a “conversational execution layer,” aiming to transform company intranets from static information hubs into dynamic environments where work is completed without the need to constantly switch between applications.

This launch marks a significant evolution for Unily, aligning with its broader “Unily Futures” vision to embed artificial intelligence into the core of the employee digital experience. The company claims its new tool can save each employee over 15 minutes per day, a figure that, if realized at scale, could translate into millions of hours of productivity reclaimed for large enterprises annually.

The High Cost of Digital Chaos

For years, organizations have invested heavily in digital transformation, yet productivity gains have often been elusive. The culprit, according to numerous industry studies, is the very technology meant to help. Employees today navigate a dizzying array of applications, systems, and platforms, creating a fragmented workflow that erodes efficiency and causes frustration. This “tool sprawl” forces workers to toggle between screens, re-enter data, and hunt for information, creating constant micro-interruptions that add up to a significant loss of time.

Industry research substantiates the scale of the problem. One recent report found that employees lose an average of nearly four hours per week due to digital workplace failings. Another analysis focusing on large enterprises revealed that employees lost an average of 36 workdays annually to IT roadblocks, costing companies an average of $104 million in 2024 due to these digital inefficiencies. The gap between AI’s potential and its realized benefits is stark, with only 21% of office workers reporting that AI significantly improves their productivity, highlighting the need for more integrated solutions rather than more standalone tools.

It is this expensive gap that Unily aims to close. “The AI era demands a fundamental rethink of how work gets done,” said Lokdeep Singh, CEO of Unily, in the company’s announcement. “For too long, employees have been forced to navigate fragmented systems just to complete simple tasks. We're introducing a new execution layer for the enterprise and reinventing productivity for the modern, AI-native workplace.”

From Information to Direct Action

Unily Glass differentiates itself by moving beyond the capabilities of a typical AI assistant or chatbot. While many tools can retrieve information, Unily’s platform is designed to facilitate action. By sitting as an experience layer above an organization's existing enterprise systems, it allows employees to use natural language to execute tasks directly within a single interface.

Instead of finding a policy on requesting time off and then navigating to a separate HR system, an employee can simply ask Unily Glass to “book my vacation for the last week of May.” The system is designed to understand the intent and execute the request in the background by interfacing directly with the integrated HR application, such as Workday.

The platform launches with over 60 executable actions across major enterprise applications, including Salesforce, ServiceNow, Microsoft 365, Google Workspace, and Slack. These actions range from raising IT support tickets and updating sales opportunities in a CRM to retrieving specific reports and initiating common workflows, effectively turning simple conversational prompts into completed tasks.

A Human-Centric, AI-Native Design

Unily is stressing that its approach is not about adding another AI gadget to the corporate toolkit. The company leverages its two decades of experience in designing digital workplaces to embed AI in a way that feels intuitive and useful. This philosophy was refined through its “Lighthouse Program,” where enterprise customers collaborated with Unily engineers to ensure the final product addresses real-world workflows.

“Enterprise productivity doesn't improve simply by adding more AI tools,” noted Sam Hassani, CTO of Unily. “It improves when AI is embedded into experiences employees actually want to use. Unily Glass combines enterprise integrations with a modern conversational interface designed to feel intuitive and effortless.”

Crucially for enterprise adoption, the underlying Large Language Model (LLM) is “ring-fenced” to an organization's specific data and business systems. This addresses significant data privacy and security concerns, ensuring that sensitive company information remains within a controlled environment and that AI-driven actions are governed by company-specific rules and permissions. This technical architecture positions Unily Glass not as a generic AI, but as a tailored and secure co-pilot for the enterprise.

The Race for an Integrated Future

The launch of Unily Glass places the company at the forefront of a critical trend in the estimated $300 billion employee experience market. As organizations grapple with the complexities of hybrid work and a slowing of productivity growth, the demand for integrated, intelligent platforms is surging. Competitors in the space, including Microsoft with its Viva platform and other major players like ServiceNow and Workday, are also heavily investing in AI to streamline workflows. Unily's strategic bet is that its focus on a dedicated “execution layer” will provide a more seamless and impactful solution than simply adding AI features to existing products.

If Unily Glass can deliver on its promise of saving over 15 minutes per employee per day—a claim originating from early adopters in its Lighthouse Program—the return on investment for large organizations could be staggering. For a company with 50,000 employees, that translates to over 12,500 hours saved daily, or more than 3 million hours reclaimed annually. These are the kinds of numbers that capture the attention of C-suite executives looking for a strategic advantage.

This launch represents the first major component of Unily’s broader “Futures” vision. With a second phase of this evolution slated for July 2026, Unily is signaling a long-term commitment to building a truly AI-native platform where the lines between finding information, collaborating with colleagues, and executing work finally disappear.