Service Credit Union Overhauls Digital Payments with Vertifi Flow Hub

PORTSMOUTH, NH – April 24, 2026 – Service Credit Union, one of New England’s largest credit unions, has officially launched a new, centralized payments experience designed to dramatically simplify how its members manage their money. The new system, powered by Vertifi® Flow, integrates multiple payment systems into a single, intuitive hub within the credit union's online and mobile banking platforms.

The move represents a significant step in the institution's ongoing digital transformation, aiming to eliminate the fragmentation and complexity that often characterize consumer banking. Members will no longer need to navigate separate tools for paying bills, sending money to individuals, or moving funds between accounts. Instead, all these functions are now consolidated under a unified “Money Movement” tab, promising a more streamlined and confident banking experience.

A Frictionless Future for Member Finances

For the modern banking customer, managing finances can feel like juggling multiple apps and interfaces. Service Credit Union’s adoption of Vertifi Flow directly addresses this common pain point. The core of the new experience is its unified design, which brings disparate payment rails—such as ACH, wires, and the real-time FedNow® Service—under one roof.

This consolidation translates into tangible benefits for members. Routine transactions that previously required multiple steps or navigating different menus can now be completed with greater speed and clarity. Whether paying a utility bill, sending funds to a family member, or transferring money between internal and external accounts, the process is designed to be seamless. This not only saves time but also provides members with a clearer picture of their cash flow and greater control over the speed and cost of their transactions.

“Members want tools that are straightforward and fit seamlessly into their lives, but credit unions also want greater control and simplicity,” said Tyler Kuhn, Vice President of Marketing and Digital Strategy at Service Credit Union. “Vertifi Flow helps remove friction from our and our members’ everyday transactions, offers greater transparency for our administrative team, and delivers a more consistent, secure, and user-friendly payments experience to our members.”

This focus on user experience is critical in a competitive financial landscape. By reducing clicks and providing a consistent interface, the credit union aims to not only retain its existing members but also attract new ones seeking modern, efficient banking solutions.

A Strategic Leap in Digital Modernization

The implementation of Vertifi Flow is more than just a feature update; it is a cornerstone of Service Credit Union’s broader strategic vision. With over $6 billion in assets and a global footprint that includes 50 branches in New England and Germany, the institution is making a deliberate investment to maintain its competitive edge against both traditional banks and nimble fintech startups.

This initiative builds upon the credit union’s history as an early adopter of new technology. In 2023, Service Credit Union was among the first financial institutions to implement the Federal Reserve's FedNow® Service, also leveraging a solution developed by Vertifi Software. The launch of Vertifi Flow is the next evolution, creating a sophisticated framework that can manage both traditional and instant payments intelligently.

Behind the scenes, the platform’s “smart routing” capability can automatically direct payments to the most efficient rail based on cost, speed, and other configurable rules. This not only enhances the member experience but also creates significant operational efficiencies for the credit union's administrative teams, streamlining workflows and reducing the burden of managing multiple, siloed systems.

The Power of Collaborative Innovation

This technological advancement is a testament to the collaborative power within the credit union ecosystem. Vertifi Software is not an independent startup but a Credit Union Service Organization (CUSO) and a wholly owned subsidiary of Eastern Corporate Federal Credit Union (EasCorp). This structure provides Vertifi with an intrinsic understanding of the unique operational needs and member-first philosophy of credit unions.

Service Credit Union has a relationship with EasCorp spanning over three decades, a partnership that fostered the trust required for this large-scale integration. By partnering with a CUSO, credit unions like Service can access cutting-edge technology and innovation at a scale that might otherwise be prohibitive, allowing them to compete effectively with the largest players in finance. This collaborative model ensures that technological development is aligned with the cooperative principles of the credit union movement.

“Financial institutions have long shouldered the operational burden, resource demands, and inherent risks of managing multiple payment rails, each with its own processing timelines, rules, and even messaging standards,” explained Asim Mian, CEO of Vertifi Software. “As payment technologies advance and market demand for real-time transactions grows, our digitally driven clients and partners require a centralized, intelligent solution to simplify payments. Vertifi Flow delivers the robust capabilities that financial institutions need today, and the scalability and flexibility to innovate for tomorrow.”

Built for Today, Ready for Tomorrow

At its technical core, Vertifi Flow is an orchestration hub built for scalability and security. The platform is designed with an API-first architecture, allowing it to connect seamlessly with existing banking systems while being flexible enough to incorporate future payment technologies as they emerge. This is a crucial advantage, as it ensures Service Credit Union can continue to innovate without requiring members to learn entirely new systems.

The platform’s robust security features, including role-based controls and auditable access, provide the strong foundation necessary for handling sensitive financial transactions. For Service Credit Union, this means it is not just solving today's payment challenges but is also building a resilient and adaptable foundation for the future of digital banking. By investing in this centralized hub, the institution is ensuring it can deliver a world-class banking experience that evolves with the needs of its members across the globe.