Redwood Redefines Observability Beyond the Single Pane of Glass

VIENNA, Va. – February 18, 2026 – Orchestration provider Redwood Software today announced a major expansion of its observability capabilities with the launch of Redwood Insights Premium. The new offering for its RunMyJobs platform aims to solve a pervasive industry challenge: the chronic underutilization of enterprise automation tools. By introducing new integrations with SAP Cloud ALM, Dynatrace, Splunk, and New Relic, the company is betting that democratizing automation intelligence across both IT and business departments will unlock significant value.

The announcement arrives at a moment of reckoning for many organizations. According to Redwood's own Enterprise Automation Index 2026, a staggering 61% of enterprises report their automation tools are not being used to their full potential. This suggests a significant gap between the promise of automation and the reality of its implementation, a gap Redwood claims can be closed with deeper, more actionable insights.

The Problem of the Automation Blind Spot

While the specific 61% figure comes from Redwood's internal research, the sentiment resonates deeply with broader industry trends. Analysts and experts have consistently highlighted the difficulties enterprises face in achieving a full return on their substantial automation investments. A common culprit is the lack of visibility. Many organizations have embraced observability for their infrastructure, networks, and applications, but the automation layer itself often remains a “black box.”

This creates a strategic liability. In today's complex, hybrid IT environments, where over 80% of organizations use multiple automation platforms and run workloads across various cloud and on-premise systems, a lack of unified visibility can be catastrophic. Without a clear view of how automated processes interact, when Service Level Agreements (SLAs) might be breached, or which business services are at risk when a job fails, teams are left reacting to problems rather than preventing them. The cost of these invisible failures manifests in missed deadlines, inefficient processes, compliance risks, and ultimately, lost revenue.

Beyond the 'Single Pane of Glass'

Redwood's strategy directly confronts this issue by moving beyond the traditional “single pane of glass” approach. For years, the industry standard was to consolidate all monitoring data into a single, centralized dashboard. While useful in theory, this often results in an overwhelming firehose of technical data that is difficult for non-specialists to interpret, effectively locking critical insights within IT silos.

Redwood Insights Premium champions a more nuanced approach focused on delivering tailored, stakeholder-specific perspectives. The platform’s new no-code custom dashboard builder allows IT teams to create and securely share dashboards customized for different roles. A data management specialist might see a detailed view of data pipeline performance, while a business executive sees a high-level summary of process efficiency and automation ROI. By providing 15 months of historical data retention, the platform also enables long-term trend analysis and more accurate forecasting.

This shift is designed to eliminate the “IT-as-translator” bottleneck, empowering business leaders to make faster, data-driven decisions themselves. “Automation can't scale if insight is locked behind technical barriers,” said Charles Crouchman, Redwood's Chief Product Officer, in the announcement. “Redwood's strategy for observability moves insights out of silos and into the hands of everyone driving and impacting business outcomes. It's intelligence that's integrated, not bolted on — and it's foundational for resilient, autonomous operations.”

An Ecosystem Approach to Full-Stack Visibility

A cornerstone of the new release is its deep integration with other key enterprise platforms, creating a unified observability ecosystem. The most notable addition is a new native connector for SAP Cloud ALM. For the thousands of organizations whose operations revolve around SAP, this is a significant development. SAP Cloud ALM is increasingly the central hub for managing the lifecycle of SAP solutions, but visibility often stops at the edge of the SAP environment.

Redwood's new connector extends that visibility to include the automated jobs and workflows that underpin critical business processes, whether they run on SAP or non-SAP systems. This provides a truly holistic view, allowing teams to track a business process from end to end, improving predictability and simplifying compliance within these complex, hybrid landscapes.

Alongside the SAP integration, Redwood has strengthened its connections to leading observability platforms like Dynatrace, Splunk, New Relic, and AppDynamics. This enables full-stack telemetry correlation, allowing teams to connect the dots between an automation job failure, an application performance issue, and an underlying infrastructure problem. This capability is crucial for accelerating root-cause analysis and reducing Mean Time to Resolution (MTTR), directly impacting operational stability and lowering the total cost of ownership.

Navigating a Converging Market

Redwood's announcement places it squarely in the middle of a fiercely competitive and rapidly converging market. The lines between Robotic Process Automation (RPA), workload automation, and AIOps are blurring as customers demand more integrated solutions. Major players like UiPath and Automation Anywhere are expanding their platforms with AI and analytics, while IT operations giants like BMC and Broadcom are pushing their own AIOps and observability solutions.

In this environment, Redwood is leveraging its 30-year history in orchestration to carve out a distinct position. Rather than trying to be everything, the company is focusing on being the central nervous system that orchestrates and provides visibility across a company's entire suite of automation tools and platforms. This ecosystem-driven strategy appears to be a core component of its long-term vision to enable the “autonomous enterprise”—a state where business and IT processes are so intelligently automated that they become largely self-managing.

The launch of Redwood Insights Premium is a critical step in that direction. By providing the tools to see, understand, and optimize complex automation landscapes, the company is offering a tangible solution to the problem of underutilization. For enterprises struggling to realize the full promise of their automation investments, the ability to turn data into democratized, actionable intelligence may be the key to finally unlocking their transformative potential.