My Mountain Mover’s Growth Signals a Seismic Shift in Healthcare Operations

SAN DIEGO, CA – August 26, 2026 – When a company providing virtual assistants to medical and dental practices lands on the prestigious Inc. 5000 list, it’s more than just a story of entrepreneurial success. It’s a clear signal of a fundamental shift in how the healthcare industry manages its most persistent challenge: overwhelming administrative burden. My Mountain Mover (MMM), a San Diego-based firm, has done just that, securing the No. 1,384 spot among America's fastest-growing private companies. This achievement isn't just about the numbers; it's a validation of a model that promises to give clinicians back their most valuable asset—time.

An Entrepreneurial Benchmark in a Demanding Sector

The Inc. 5000 list has long been a benchmark for dynamic growth, and My Mountain Mover’s metrics are a case in point. The company posted a staggering 254% revenue growth over a three-year period, far outpacing the 130% median growth for this year's honorees. Its performance also earned it impressive sub-rankings: No. 156 in the Healthcare & Medical sector, No. 75 in the competitive Los Angeles market, and No. 195 in California.

For any private company, such recognition is a significant milestone. For a company operating at the complex intersection of staffing, technology, and healthcare compliance, it’s a testament to a keenly executed strategy. Yet, CEO Amanda Ketcham is quick to frame the achievement in terms of mission rather than metrics. “Being named to the Inc. 5000 list is a big achievement, but our true measure of success is the relief we provide our clients,” she stated. This focus on “relief” gets to the heart of the problem MMM aims to solve. The growth, Ketcham suggests, “validates our mission of lifting the weight off the shoulders of hardworking healthcare professionals, empowering them to do what they do best.”

The Rising Tide of Virtual Healthcare Support

My Mountain Mover’s rapid ascent is not happening in a vacuum. It is symptomatic of a tectonic shift across the healthcare landscape. The U.S. healthcare system is groaning under the weight of its own administrative complexity, with estimates suggesting that administrative spending consumes between 25% and 31% of the roughly $4 trillion spent on healthcare annually—amounting to nearly $1 trillion. For physician practices, this translates to dedicating around 13% of revenue just to billing and insurance-related tasks.

In this environment, the virtual healthcare assistant market is exploding. Valued at approximately $1.7 billion in 2025, the global market is projected to skyrocket to $19.5 billion by 2035, driven by a compound annual growth rate of over 30%. This surge is fueled by a perfect storm of factors: persistent clinical workforce shortages, the imperative to manage costs, and the widespread adoption of digital health technologies accelerated by the pandemic. Practices are realizing that scaling administrative capacity no longer requires a corresponding increase in physical footprint or in-house headcount.

Beyond the Balance Sheet: Reclaiming Time for Patient Care

The most compelling argument for this new model lies in its dual-impact on practice health and patient care. My Mountain Mover’s claim of reducing staffing overhead by up to 70% is not just marketing hyperbole; it’s grounded in economic reality. Industry data confirms that a full-time virtual medical assistant can cost a practice between $14,400 and $36,000 annually. A comparable in-house hire, when factoring in salary, benefits, and overhead, can easily cost between $56,000 and $81,000, making the virtual option a powerful lever for financial efficiency.

But the real story, the one that aligns with my focus on tangible human impact, is what happens beyond the cost savings. By delegating tasks like appointment scheduling, insurance verification, charting, and billing to trained remote professionals, clinics are seeing dramatic operational improvements. Industry reports indicate that effective virtual support can reduce patient no-show rates by up to 22%, accelerate payment collections by 30%, and decrease claim submission errors. This isn’t just about making the back office run smoother; it’s about creating a more stable and resilient practice.

Most importantly, it directly addresses the crisis of clinician burnout. When physicians and their support staff are freed from hours of non-clinical duties, they can redirect their energy toward patient interaction, diagnosis, and treatment. This shift from administrative burden to clinical focus is the ultimate promise of the virtual assistant model—empowering healers to heal, which is the most critical outcome in any healthcare innovation.

Building on a Foundation of Trust and Expertise

Of course, introducing a third party into the sensitive environment of healthcare operations raises immediate and critical questions about security and compliance. Handling Protected Health Information (PHI) is a non-negotiable responsibility, governed by the stringent rules of HIPAA. My Mountain Mover appears to have built its model with this at its core, providing pre-vetted, HIPAA-trained professionals and executing the necessary Business Associate Agreements (BAAs) that legally bind them to protect patient data.

The company’s protocols extend to the remote work environment itself, requiring assistants to maintain physical privacy to prevent accidental disclosures. This meticulous attention to compliance is a prerequisite for survival and scale in this sector. To that end, the company is fortifying its strategic capabilities by bringing in seasoned industry veterans. The recent appointments of Jeffery Daigrepont, a senior vice president at Coker Group and a renowned expert in healthcare automation and system integration, and Michael Borenstein, a healthcare operations executive with deep expertise in revenue cycle management, are telling. Their collective knowledge in digital transformation and practice operations provides My Mountain Mover with the strategic depth needed to navigate the next phase of growth and solidify its role as a key enabler of the modern, efficient healthcare practice.