Ibex to Showcase AI-First CX Strategy Amid Record Financial Growth

WASHINGTON, DC – March 12, 2026 – Ibex Limited (NASDAQ: IBEX), a company rapidly gaining recognition for its AI-powered approach to customer experience (CX), has announced its leadership will present at the upcoming Sidoti Small-Cap Virtual Conference. The presentation, scheduled for March 18, offers a key opportunity for the company to articulate its growth narrative to a discerning audience of investors, coming on the heels of several quarters of record-breaking financial performance.

CEO Bob Dechant and CFO Taylor Greenwald are slated to lead the presentation, which will be webcast live. This event is more than a standard corporate update; it represents a strategic engagement with the small-cap investment community, a sector known for seeking high-growth companies with disruptive potential. Following the main presentation, the management team will engage in one-on-one meetings with investors, providing a deeper dive into the company's operations and future outlook.

A Strategic Pitch to Small-Cap Investors

For a company like Ibex, participation in the Sidoti Small-Cap Conference is a calculated move. Sidoti events are a well-established platform for emerging public companies to gain visibility and connect directly with institutional investors, analysts, and fund managers who specialize in the small-cap space. This focused environment allows management to bypass the noise of larger market-cap conferences and deliver a tailored message to an audience actively searching for the next market leader.

The timing is significant. While Ibex's stock has seen fluctuations over the past year, its underlying financial and operational metrics tell a story of robust health and strategic execution. Presenting at Sidoti provides a direct channel for Dechant and Greenwald to highlight these fundamentals, connect their AI-first strategy to tangible financial results, and potentially attract new long-term investors who see the value in the company's market position. This platform is crucial for communicating how Ibex is navigating the evolving business process outsourcing (BPO) landscape and positioning itself not just as a service provider, but as a technology-driven partner for global brands.

Riding a Wave of Strong Financial Performance

Ibex's leadership will step onto the virtual stage backed by a formidable track record of financial success. The company has delivered four consecutive quarters of double-digit revenue growth, a testament to its expanding client base and successful service offerings. In its most recent fiscal second quarter of 2026, which ended December 31, 2025, Ibex reported revenues of $164.2 million, a 16.7% increase over the prior year quarter.

This top-line growth is complemented by impressive profitability. Non-GAAP adjusted earnings per share (EPS) surged 46% to $0.87 in the same quarter, while adjusted EBITDA margins improved by 80 basis points. This performance prompted the company to raise its full-year fiscal 2026 guidance, now projecting revenues between $620 million and $630 million and adjusted EBITDA in the range of $80 million to $82 million.

This growth is not monolithic; it is fueled by strong performance in key high-growth verticals. The company has seen significant expansion in its HealthTech division, which grew 35.1% in the second quarter, as well as in its Travel, Transportation, and Logistics vertical, which expanded by 20.2%. This diversification across resilient and expanding industries underscores the broad applicability and demand for its advanced CX solutions.

The 'BPO 3.0' Playbook: Blending AI and Human Expertise

The core of the story Dechant and Greenwald are expected to tell revolves around Ibex's vision for "BPO 3.0"—an evolution from traditional labor arbitrage to an AI-native, technology-centric model. The company has aggressively integrated artificial intelligence into its operations, leveraging its proprietary Wave iX platform to enhance every aspect of the customer journey. This platform, which recently won industry accolades, is designed to boost agent productivity, generate real-time customer insights, and deploy sophisticated AI agents like chatbots and voice bots.

However, Ibex's strategy is not one of replacing humans with machines. Instead, it champions a blended approach, combining the efficiency of AI with the empathy and complex problem-solving skills of its more than 36,000 human CX experts. In this model, AI handles routine inquiries and provides data-driven support to human agents, freeing them to focus on higher-value, more emotionally nuanced interactions. This symbiotic relationship is a key differentiator in a market where customers still demand a human touch for complex issues.

The success of this strategy is reflected in the company's world-class Net Promoter Scores. Ibex reports a Client NPS (cNPS) of 71 and an Employee NPS (eNPS) of 77, figures that indicate exceptionally high levels of satisfaction from both the brands it serves and the people it employs. These metrics suggest that the company's technology-infused, human-centric model is creating a sustainable competitive advantage.

Navigating the New Customer Experience Landscape

Ibex's strategic initiatives are well-aligned with the macro trends reshaping the BPO and CX industries. As businesses accelerate their digital transformation, the demand for intelligent, scalable, and secure outsourcing partners has never been greater. Industry analysts project that by 2026, the majority of customer interactions will be powered by AI, a shift Ibex has proactively embraced.

Furthermore, the company's focus on expanding its offshore delivery capabilities is a critical component of its financial strategy. In the second quarter of fiscal 2026, offshore revenue grew 16.2% and constituted over half of the company's total revenue. These regions not only offer cost advantages but also provide access to a diverse, global talent pool, which is essential for delivering 24/7, multilingual support.

Digital and omnichannel services now represent 82% of Ibex's total revenue, highlighting its successful transition away from legacy, voice-only support. As clients increasingly demand seamless customer journeys across chat, email, social media, and voice, Ibex's proven ability to engineer and manage these complex ecosystems places it in a strong competitive position. The upcoming presentation will be a pivotal moment for the company to demonstrate to the investment community how this comprehensive strategy of financial discipline, technological innovation, and market foresight is paving the way for sustained leadership in the next generation of customer experience.