GovCloud Surge: CentralSquare Signals New Era for Public Services

LAKE MARY, FL – January 20, 2026 – CentralSquare Technologies, a major provider of public sector software, has announced a significant milestone in the digital transformation of North American governments, surpassing 1,000 cloud deployments for police departments, city halls, and emergency communication centers. The achievement, which includes 1,065 total cloud migrations since the company launched its "Cloud 1000" initiative in late 2024, signals an accelerating shift away from traditional, on-premise servers toward more resilient and efficient cloud-based operations.

This rapid adoption, accomplished in partnership with Amazon Web Services (AWS), is being driven by agencies of all sizes, from the Fairfax County Police in Virginia to the Murrieta Police Department in California and the Fairbanks Emergency Communications Center in Alaska. The momentum underscores a fundamental change in how public agencies manage their most critical functions, from 911 dispatch and police records to payroll and city permits. Of the deployments, 628 are for Public Safety & Justice clients, a sector that saw the largest growth in 2025 and effectively doubled CentralSquare's cloud customer base.

“Surpassing 1,000 cloud deployments reflects the magnitude of trust public servants place in CentralSquare to power modern operations and keep communities safe,” said Manolis Kotzabasakis, CEO, CentralSquare Technologies, in a statement.

The Accelerating Shift to Cloud Infrastructure

The move to the cloud is no longer a niche strategy but a core component of modern governance. A 2025 report commissioned by CentralSquare and AWS revealed that 94% of public sector leaders now view cloud adoption as strategically important. The primary motivator, however, is not what many might assume. While cost savings are a benefit, they have been eclipsed by a more urgent priority: resilience.

The same report found that 64% of public sector leaders cite disaster resilience as the top reason for migrating to the cloud, far outpacing cost savings, which was cited by only 9%. In an era of increasing climate-related disasters and cyber threats, the ability to keep critical systems for police, fire, and emergency services online during a crisis is paramount. Cloud infrastructure provides inherent redundancy and data backup, ensuring that an earthquake, hurricane, or ransomware attack on a physical location does not cripple an agency's ability to serve its community.

This focus on continuity is validated by agencies on the front lines. The shift allows governments to move beyond the expensive and burdensome cycle of maintaining and replacing physical servers, freeing up IT staff to focus on more strategic initiatives. With over 70% of government IT organizations viewing Software-as-a-Service (SaaS) as a key strategy, CentralSquare's milestone is a clear indicator of a market-wide trend where cloud is becoming mission-critical infrastructure.

"CentralSquare's achievement demonstrates the power of our partnership in modernizing government infrastructure, strengthening the security, resilience, and reliability of critical public safety systems that millions depend on daily," noted Kim Majerus, Vice President of U.S. State & Local Government and Global Education at AWS.

From On-Premise to On-Demand: Real-World Agency Transformations

The benefits of this technological migration are most apparent in the day-to-day operations of the agencies themselves. In Murrieta, California, the police department became the first agency to transition its entire Computer Aided Dispatch (CAD) system to CentralSquare's cloud platform. The move eliminated single points of failure inherent in their old on-premise system, significantly improving system reliability and cybersecurity. According to department officials, the upgrade provided a more intuitive interface for dispatchers, increased data security, and is expected to deliver long-term cost savings.

Hundreds of miles north, the Fairbanks Emergency Communications Center (ECC) in Alaska faced a different set of challenges. Serving a remote region with 22 different emergency response agencies, the ECC had previously suffered debilitating system outages caused by an earthquake and a severe windstorm. Their move to CentralSquare's cloud platform was a direct response to these vulnerabilities. The migration provides guaranteed uptime and, crucially, gives dispatch staff the ability to work remotely if their physical center becomes inaccessible—a critical capability for ensuring continuous public safety in a region prone to natural disruptions.

These examples illustrate a broader pattern. In Edgar County, Illinois, officials adopted a cloud platform to escape the high cost of server refreshes and improve data sharing between agencies. For these communities, the cloud is not an abstract concept but a practical tool that enhances operational readiness, strengthens security, and ultimately allows public servants to better focus on their core mission of serving the public.

A Competitive Race to Modernize Government Tech

CentralSquare's rapid cloud expansion places it at the forefront of a highly competitive market for public sector technology. While its achievement is notable, it operates in a landscape populated by other major players like Tyler Technologies and Accela, who are also pursuing aggressive cloud-first strategies. Tyler Technologies, a dominant force in the government ERP space, has a long-standing strategic collaboration with AWS and reports over 12,000 clients using its cloud-based solutions. Meanwhile, Accela has leaned on a partnership with Microsoft Azure, reporting several years ago that a majority of its customers were already in the cloud.

What distinguishes CentralSquare's recent success is the velocity and focus of its "Cloud 1000" initiative. By doubling its cloud customer base in a single year and establishing an exclusive five-year agreement to build its solutions on AWS, the company has demonstrated a concentrated and highly effective strategy. This momentum, particularly in the vital public safety sector, signals a potential shift in market dynamics, positioning the company as a leader in guiding agencies through complex modernization projects. The race is not just about offering cloud software, but about proving the ability to migrate essential, legacy systems quickly and reliably.

The Future is AI-Powered and in the Cloud

Surpassing a deployment milestone is not the end of the road. For CentralSquare and the broader gov-tech industry, the cloud serves as the foundation for the next wave of innovation: Artificial Intelligence. The company has made its intentions clear through strategic acquisitions, including situational intelligence firm FirstTwo and AI platform Centerline AI.

The vision is to create an integrated data-intelligence platform that fuses information from CAD, records management, and mobile systems into a single, real-time source of actionable insights for first responders. This technology aims to automate time-consuming administrative tasks, such as writing incident reports and analyzing case data, which can consume a significant portion of an officer's time. By leveraging AI to handle these burdens, the goal is to free up officers for more proactive policing and community engagement.

Future applications could involve so-called "Agentic AI" that helps dispatchers analyze a caller's tone of voice for stress or filters out background noise to better assess a situation. By building these advanced tools on a scalable and secure cloud infrastructure, the industry aims to move public safety from a reactive to a more predictive and efficient posture. This evolution ensures that as technology advances, the tools used by those who keep communities safe advance with it, promising a future of smarter, more resilient public services.