GLG Wields AI to Reshape the Future of Expert Knowledge

NEW YORK, NY – May 05, 2026 – GLG (Gerson Lehrman Group), the company that pioneered the expert network industry, today announced a significant evolution in its service, launching a reimagined client platform infused with artificial intelligence. The new 'myGLG' platform introduces a suite of AI-powered tools designed to accelerate how businesses access and synthesize human expertise, signaling a major shift in the multi-billion dollar market for professional insights.

This move positions GLG at the forefront of a technological arms race among knowledge brokers, aiming to blend the speed and scale of AI with the nuance and depth of human intelligence. The company's vision, as articulated by its leadership, is not to replace human experts but to augment their value, creating a more efficient pathway from complex business questions to confident, strategic decisions.

"We're building a future where research is both human-led and AI-augmented," said GLG Chief Product Officer John Londono in the announcement. "The sophisticated tooling in myGLG supports our clients' workflows across the entire expert research lifecycle in one secure environment – removing the friction between a complex problem and a confident, strategic decision."

A New Engine for Insight

At the heart of the new platform is what GLG describes as 'agentic AI,' a step beyond simple automation. This technology is designed to interpret a client's high-level questions and autonomously structure research plans, identify relevant experts from GLG's vast network, and surface pertinent content from its extensive library of reports, event transcripts, and surveys.

The enhanced platform introduces several key capabilities:

• Strategic Research Agent: This tool acts as an intelligent co-pilot, transforming client queries into structured research angles. It generates precise expert recommendations within minutes and suggests relevant existing materials, while also routing requests to GLG's human service teams for more complex, custom recruiting needs.

• Flexible Insight Gathering: Clients can now choose between traditional one-on-one expert calls or engage with an AI moderator. This AI moderator can probe for deeper responses in real-time during conversations, enabling a new method of insight extraction. The platform also facilitates large-scale quantitative surveys across global, multi-lingual populations.

• Precision Synthesis Tooling: Perhaps one of the most significant efficiency gains comes from a purpose-built engine that generates summaries and collates key themes from multiple sources. It can process call transcripts, videos, and even a client's own uploaded documents, creating synthesized reports where every insight is traceable to a specific quote or timestamp.

Navigating a Competitive AI Arms Race

GLG's launch does not happen in a vacuum. The entire expert network industry is undergoing a profound transformation driven by AI. Competitors, from established players like AlphaSights and Third Bridge to technology-centric market intelligence platforms like AlphaSense, are all heavily investing in AI to streamline their own operations and deliver value faster.

While newer, AI-native firms have emerged promising superior speed and precision, GLG is leveraging its decades of proprietary data and its vast, vetted human network as a formidable moat. The company is betting that its unparalleled repository of past expert interactions provides a unique training ground for its AI, allowing it to generate more relevant and context-aware recommendations than competitors who lack such a deep historical dataset.

This strategy positions GLG's AI integration as an incremental, yet powerful, enhancement built upon a trusted foundation. The challenge for the industry giant will be to prove its hybrid model can outmaneuver both the established networks and the nimble, AI-first startups vying for a share of a market projected to exceed $4.8 billion this year.

Human-Led, AI-Augmented: A New Synergy

The central philosophy underpinning the new myGLG is the synergy between human judgment and machine efficiency. Rather than pursuing a fully automated future, GLG is emphasizing a collaborative model. The AI is designed to handle the laborious, time-consuming aspects of the research process—sourcing, scheduling, transcription, and initial summarization—freeing up clients and GLG's own teams to focus on higher-value activities like strategic analysis, creative problem-solving, and building relationships.

This approach directly addresses a key concern in the adoption of AI in knowledge work: the potential loss of nuance. By keeping a human in the loop, GLG aims to ensure that the final insights delivered to clients are not just data-driven but also informed by human experience, context, and judgment. The AI acts as a powerful amplifier, enabling human experts to deliver more value in less time.

"Our clients know that gaining an edge requires trusted human expertise, judgment, and knowledge," stated GLG CEO Gemma Postlethwaite. She emphasized that the platform empowers clients to "deepen the value of every expert engagement and meaningfully accelerate their time to key insight."

Compliance and Synthesis in the AI Era

In an age of generative AI where information provenance can be murky, GLG is highlighting its industry-leading compliance framework as a critical pillar of the new platform. For clients in sensitive sectors like finance and law, the risk of exposure to material non-public information (MNPI) is a constant concern. The myGLG platform is built with configurable data governance, allowing companies to enforce their own specific compliance protocols across every tool.

The ability of the synthesis tool to trace every summary point directly back to a source timestamp or quote provides a crucial layer of transparency and auditability. This focus on compliance and verifiability may become a key differentiator as businesses become more reliant on AI-driven research tools for high-stakes decisions.

The new myGLG experience is now available to its clients worldwide, marking a pivotal moment for the company and the industry it created. As businesses continue to grapple with an ever-increasing volume of information, the ability to quickly and reliably distill signal from noise has become a critical competitive advantage, and GLG is betting that its new human-AI partnership is the definitive solution.