Andor Health's Agentic AI Advantage Cements Virtual Care Leadership

ORLANDO, Fla. – March 26, 2026 – For the fourth consecutive year, Andor Health has been named the top-performing non-EHR virtual care platform, a distinction based on extensive client feedback compiled by Black Book Market Research. The achievement highlights a significant trend in the healthcare industry: a move away from simple telehealth tools toward sophisticated, AI-driven infrastructures that can manage complex clinical workflows across an entire health system.

The 2026 Black Book survey, which gathered 1,185 validated responses from healthcare executives and frontline clinicians, awarded Andor Health's ThinkAndor® platform an aggregate satisfaction score of 9.75 out of 10. This sustained leadership in a rapidly evolving market underscores the platform's ability to deliver on the promise of scalable, intelligent, and user-approved virtual care.

A Four-Year Streak in a Crowded Field

Achieving the top ranking in client satisfaction once is an accomplishment; holding it for four years signals a deep resonance with the market's most pressing needs. Andor Health's platform dominated the evaluation, leading in 14 of the 18 key performance indicators. It received near-perfect scores in crucial areas like Reliability of Video, Audio & Session Management (9.91), Quality of Customer Support & Strategic Partnership (9.90), and Clinical Workflow Integration & In-Encounter Usability (9.84).

This consistent high performance comes as the virtual care landscape grows increasingly competitive, with major players like Teladoc Health, Amwell, and Caregility vying for market share. However, the industry is showing signs of consolidation, with health systems seeking to replace disparate point solutions with unified, enterprise-wide platforms. Andor Health's success suggests its strategy of providing a comprehensive “digital operating layer” is precisely what healthcare organizations are looking for.

Black Book's findings indicate that the market is rewarding vendors that provide context-aware, interoperable systems that function across inpatient, ambulatory, and home-based care settings. Andor Health's high marks in categories like Enterprise Virtual Care Scalability (9.77) and Interoperability with EHRs, Identity, Devices & Context Sharing (9.81) confirm its strength in this area.

Beyond the Buzzword: The Power of Agentic AI

The technological engine behind ThinkAndor®'s success is its use of “agentic AI.” This term represents a significant leap beyond the generative AI that has captured public attention. While generative AI excels at creating content like clinical note summaries, agentic AI operates with a higher degree of autonomy. It is designed to be a proactive partner in the care process, capable of planning, making decisions, and executing multi-step tasks without constant human intervention.

ThinkAndor® acts as an agentic AI software infrastructure, deploying intelligent software agents that continuously monitor clinical context across patients, providers, and devices. These agents can automate complex workflows, such as orchestrating specialist consultations, managing patient observation, and streamlining documentation. By delivering ambient intelligence—passively gathering information and presenting actionable insights—the platform aims to reduce the cognitive burden on clinicians, allowing them to focus on critical decision-making and patient interaction.

This proactive, autonomous approach is what sets it apart. Instead of simply providing a video link for a virtual visit, the platform orchestrates the entire encounter, from patient intake and scheduling to post-visit follow-up and data integration with the electronic health record (EHR).

Delivering Tangible Impact on the Front Lines

The true measure of any healthcare technology is its real-world impact. For clinicians grappling with record levels of burnout, the administrative burden of documentation and workflow inefficiencies are major contributors. The research on AI's role in healthcare suggests that tools that directly reduce this burden can have a significant positive effect on provider well-being.

Andor Health's platform is designed to do just that. By automating tasks and streamlining communication, it promises to give time back to clinicians. The high score of 9.83 for Transparency & Explainability of AI-Assisted Workflows suggests users trust the system to handle these tasks reliably.

"Winning Black Book for the fourth year in a row is a direct reflection of our clients' trust and the outcomes they are achieving," said Raj Toleti, Chairman & CEO of Andor Health, in a statement. "We are redefining virtual care with ThinkAndor®, an agentic AI software infrastructure for healthcare that actively drives care delivery across the enterprise."

This vision is being put into practice at scale. For example, Sentara Health, a major integrated health system, recently expanded its partnership with Andor Health to deploy ThinkAndor® systemwide across 12 hospitals. The initiative will power virtual nursing, virtual patient sitting for safety, remote specialist consultations, and transitional care management, with the explicit goal of delivering measurable ROI and optimizing clinical workflows.

Charting the Future of Hybrid Healthcare

The pandemic accelerated the adoption of virtual care, but the future of healthcare is increasingly seen as a hybrid model, seamlessly blending virtual and in-person interactions. Andor Health’s continued success indicates that the next phase of this evolution will be powered by intelligent, autonomous systems that serve as the central nervous system for health systems.

As AI becomes more integrated into core clinical operations, challenges around governance, ethics, and data privacy will remain paramount. However, the sustained satisfaction of hundreds of validated healthcare users with the ThinkAndor® platform demonstrates a growing confidence in AI's ability to serve as a reliable and indispensable partner.

With the global virtual care market projected to exceed $60 billion by the early 2030s, the demand for platforms that can prove their value through enhanced efficiency, reduced costs, and improved outcomes will only intensify. As health systems navigate this new era, the sustained success of platforms built on proactive, intelligent automation offers a clear blueprint for the future of digitally-enabled care.